Issues with 2X MDM IOS app

Discussion in 'Parallels Mobile Device Management' started by Dreamflight, Oct 1, 2014.

  1. Dreamflight

    Dreamflight

    Messages:
    3
    We're seeing a number of issues with the 2X MDM app on IOS recently

    Number of devices keep reporting that the app has been closed, i've been testing this with a device in the office & can confirm that the app is reporting it being closed when there has been no user interaction with the device
    have confirmed that the app is setup for background refreshing

    The other issue is that some users are reporting an error message when opening the 2X app stating that allow notifications is not set, upon checking the the notification settings the the Allow Notifications is set to Allow
    Setting this to no & back to yes fixes the issue but i now need to go & get all our users to perform this fix
     
  2. andrews8

    andrews8

    Messages:
    166
    Thanks for contacting 2X Forums.

    Please can you contact us on support@2x.com with more details about this issue so we can investigate further.
     

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