I have a MacBook Pro (mid 2009), El Capitan, Windows 10, Parallels 11. On Christmas Eve, I upgraded from parallels 10 to 11. Everything seemed fine after the upgrade. Then later the same day, I did El Capitan update. When my computer restarted, during the update, it had a kernel panic. Unfortunately I did not do a backup before updating. I called Apple support and they told me how to go into my hard drive through disk utility to recover my files before re-installing the OS, but they don't support Parallels. Can someone tell me where I would look to get the files that I had saved in Windows and how I would restore them after I re-install the OS? Sorry if that isn't worded very well. This has been a confusing issue.
Also, just to be clear, my computer won't boot at all. When it stops I can see the apple in the middle of the screen and the kernel panic.
Hi Michelle, Windows is installed as a virtual machine with the help of Parallels Desktop. So the virtual machine file will be in .pvm format. To locate the .pvm file, please refer to this article.
