Dear Customers,
With Parallels Support and QA teams working hard on investigating the current issues with Parallels Desktop and Leopard compatibility, we have prepared the comprehensive list of the known issues and workarounds for the current production builds of Parallels Desktop. Please keep in mind that in some cases there is no sure fix for the issue and we can only tell what information we need to troubleshoot it further and fix in the next update.
This list is based on your reports for Parallels Desktop build 5160 and 3214.
Our current Beta build already fixes some of the issues below, but its not recommended to install it for production purposes as it's not considered stable release version.
There is no need to create new threads on the problem if it's already listed here.
1. VM hangs during stop VM
Shutdown your Parallels VM from the Mac OS.
2. Multiple mouse pointers in OpenGL games
Try checking/unchecking DirectX support for VM.
3. VM cannot mount guest file system to Mac
Confirmed to be fixed in the current Beta version of PD.
Disable Windows Disk Sharing in VM Configuration to workaround the problem.
4. Screen resolution issues with Coherence (requires higher resolution)
Try increasing the Video Memory allocated to VM and decrease/increase Mac OS screen resolution.
5. Unable to launch Parallels Desktop after installing Leopard or Parallels can't find its drivers
1. Reboot your Mac.
2. If the problem still exists, uninstall Parallels Desktop in the following manner:
a. Go to Finder - Applications - Utilities - Terminal.
b. Type and run the following commands:
• sudo rm /System/Library/Extensions/vmmain.kext
• sudo rm /System/Library/Extensions/hypervisor.kext
• sudo rm /System/Library/Extensions/Pvsvnic.kext
• sudo rm /System/Library/Extensions/ConnectUSB.kext
• sudo rm /System/Library/Extensions/Pvsnet.kext
• sudo rm -rf /Library/Parallels/
• sudo rm ~/Library/Preferences/com.parallels.*
Before you run these commands, please make sure that your VM hdd and pvs files are NOT stored in ~/Library/Parallels.
c. Reboot your Mac and reinstall Parallels.
3. If this does not resolve the issue, please send us the Error message screenshot and logs. To get the logs:
a. Go to Finder - Applications - Utilities - Console.
b. Click Logs in the left upper corner of the Console window.
c. Click ~/Library/Logs and copy all logs from the Parallels folder.
d. Click /Library /Logs and copy the panic logs and parallels logs.
6. Getting Timeout error message when mounting VM Windows disks
Install the latest MacFUSE release, available at http://code.google.com/p/macfuse/downloads/list.
Then click on your Mac desktop and go to Finder -> Preferences. Put check at "Connected servers".
7. When I launch Parallels Desktop, it immediately crashes
Please provide us the crash logs so that we can diagnose the problem.
a. Go to Finder - Macintosh HD - Library - Parallels - bugreports.
b. Right-click on the files’ icons and create archives of the files.
c. Please send them to us either by attaching them to your forum post or with a Private Message. You can also send them via a support request form at http://www.parallels.com/en/support/request/.
8. Either Parallels is slow to start and wouldn't quit without a Force Quit or Parallels can't allocate memory to the display. Mac shows a "grey screen", requiring a forced power off
Parallels allocates a virtual machine’s RAM as one file. When your Mac’s RAM is too fragmented (when too many applications are open), there may not be enough space in one sector for this file. Starting your Parallels VM again may cause kernel panic or the “grey screen of deathâ€.
a. Reboot your Mac but do not launch any applications except Parallels. Launch Windows.
b. You will need to decrease the amount of virtual RAM for your VM if the problem still occurs.
9. Getting the error: CVirtualMAchine::VmViewScreen() Argument is invalid
Please send us as much information as possible (exactly when the error message displayed, your Parallels Desktop version, Mac and Guest OS configuration, RAM, etc.) so that we can diagnose the problem. Please send it to us either by attaching them to your forum post or with a Private Message. You can also send it via a support request form at http://www.parallels.com/en/support/request/.
10. Parallels and applications are slow start up and run
Try changing the VM’s RAM. Select Memory in the Parallels Configuration Editor and decrease or increase the VM’s memory size.
Enabling virtual memory preallocation can also help:
a. Select Preferences from the Parallels Desktop menu.
b. Click the Memory tab.
c. Select Enable virtual memory preallocation.
11. After installing Parallels Tools, on the first VM boot it loses Internet connection
Possible solutions:
• Set up Shared Networking.
• Verify that in “ifconfig†(Mac OS) and “ipconfig /all†(Windows) inet and IP address parameters are the same in the first 3 segments of the address. For Shared networking you need ifconfig's en3 section.
• Make sure that Parallels NAT daemon "pvsnatd" is running on the Mac side. Try restarting it or re-installing Parallels Desktop.
• In the Command window in Windows, enter “ipconfig /release†and “ipconfig /renewâ€.
• From the Windows Start Menu, go to Control Panel - Network and Internet Connections - Network Connections - LAN settings and remove any Proxy connections
12. Parallels Tools Center hangs on shutdown and forces me to "End Now"
Right-click the Parallels Tool Center icon in the right bottom corner and select Exit. Reboot or shut down your VM.
13. The icons for open Windows application don’t display in Mac Dock
We are currently investigating this issue and need as much information as possible. Please send us the problem’s details as Private Messages or via a support request at http://www.parallels.com/en/support/request/.
14. Parallels Tools Center is not responding
Reinstall Parallels Tools.
1. Launch Windows.
2. From the Start Menu, go to Control Panel and click Add/Remove Programs. Remove Parallels Tools if present.
3. Reboot Windows.
4. Select Install Parallels Tools from the Actions menu in the Parallels Desktop menu bar.
5. Reboot Windows.
6. Right-click the Parallels Tool Center icon in the right bottom corner and select Exit.
7. Reboot or shut down your VM.
8. Go to C:/Program Files/Parallels/Parallels Tools and run Parallelstoolscenter.exe.
15. Parallels is hanging on either suspending or resuming VM
1. Right-click the Parallels Tool Center icon in the right bottom corner and select Exit.
2. Shut down your VM from the Windows Start menu.
3. From the Mac Finder, browse to the virtual machine folder (the default path is: Documents - Parallels - Virtual Machine). Find and delete the ".sav" and ".mem" files in the virtual machine folder.
16. With opening QuickTime for Windows Leopard immediately crashes, displaying an error message that indicated that OS X has experienced a kernel panic
We are currently investigating this issue and need as much information as possible. Please send us the problem’s details as Private Messages or via a support request at http://www.parallels.com/en/support/request/.
17. I’ve upgraded to Leopard but now I can't use shared networking
1. Reboot your Mac.
2. Select System Preferences from the Apple menu and click Network.
3. If the Parallels NAT port status indicator is red, uninstall Parallels as described in 5.2.
b. Reboot your Mac and reinstall Parallels.
4. If the Parallels NAT port status indicator is green, please provide us the following so that we can diagnose the problem:
• The network adapter emulation type in Configuration of the VM
• The network connection type in Mac side (Wireless, Ethernet, Modem)
• The information from Mac’s Terminal (/Applications/Utilities/) “ifconfig†command
• The screenshot of Command window with “ipconfig /all†command in the Windows side (press windows(apple) key + R and type â€cmdâ€)
• The VPN client manufacturer (if you use VPN)
Please send this information to us either by attaching them to your forum post or with a Private Message. You can also send it via a support request form at http://www.parallels.com/en/support/request/.
18. I can’t access the default CD-ROM when I try to start a VM
Your CD-ROM may be in use by another application. Check the VM’s configuration settings and make sure you have a physical CD-ROM selected. Also try connecting your CD-ROM manually when the VM is running using the Devices menu in the Parallels Desktop menu bar.
To troubleshoot information further, we need to know the CD-ROM model, Mac type and how your CD-ROM is connected to the Mac (internal, external).
Please send this information to us either by attaching them to your forum post or with a Private Message. You can also send it via a support request form at http://www.parallels.com/en/support/request/.
The list of Parallels Team forum members you should send troubleshooting information to:
Alicia
Stacey M
Xenos
Last edited by a moderator: Dec 3, 2007
