Licence assigned to a different account

Discussion in 'Account and Subscription Management' started by PieroM1, Aug 4, 2021.

  1. PieroM1

    PieroM1 Bit Poster

    Messages:
    2
    Hello, I've recently renewed our Parallels Mac Business Edition for 3 years but I can't see the active licence in my dashboard... It seems to be automatically assigned to my personal account (the previous account I'd used in the past). Can you please correct it and move the company licence key to the company account? I can, obviously, supply all the necessary data in order to proceed...
    Thank you in advance, best regards.
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, could you provide us with your license key and new Parallels Account email address please?
     
  3. PieroM1

    PieroM1 Bit Poster

    Messages:
    2
    Hello Maria, thank you for the reply... can I write here the requested data or this's a public discussion?
     
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Just sent you a private message, please reply us back there and do not share your personal data in public
     
  5. Sankalp

    Sankalp Bit Poster

    Messages:
    2
    Hi I lost my email address attached to my parallel desktop I purchased a year ago, my license is expired and I want to update the current plan. However I do not remember my email address and do not have access to it, I do have the start and end of my product key and payment receipt through which I bought my last license.
     
  6. Sankalp

    Sankalp Bit Poster

    Messages:
    2
    I have one day to renew please help
     
  7. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, could you share with us your possible email address please?
     
  8. test25

    test25 Bit Poster

    Messages:
    1
    I need help getting my license attached to the correct email so i can use it on my computer after re-installing the OS. The key i have is active for another 6 months but says it's registered to a different email address when I try to add it.
     
  9. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, could you provide us with your license key via theprivate message please?
     
  10. BruceH13

    BruceH13 Bit Poster

    Messages:
    1
    Same problem here - can't find private message feature yet
     

Share This Page