License associated with different account

Discussion in 'Account and Subscription Management' started by Kutluhan, Oct 6, 2021.

  1. Kutluhan

    Kutluhan Bit Poster

    Messages:
    2
    I have a parallels key, however after switching to a new Mac, it started not to work: "This license key associated with another parallels account". I tried to login with all my possible e-mail addresses, the result is the same. Would you please help? I can provide invoice info etc. if you like.
     
  2. ParallelsU776

    ParallelsU776 Bit Poster

    Messages:
    1
    I have the same problem....
    Last week I would like to activate my Parallels Desktop, but it showed "License Key attached to different account, cannot activate purchased key". It was an unknown account that I didn't have the idea which the account was.
    Neither E-mail nor Messenger has replied my questions, so I tried to post here.
     
  3. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello,
    could you provide us with your license key and your Parallels Account email address via the private message please?
     
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello,
    in order to resolve this issue we need your license key and your Parallels Account email address.
     
  5. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Please reply us back via the private message.
     
  6. Kutluhan

    Kutluhan Bit Poster

    Messages:
    2
    I sent a DM, however I cannot get any response :(
     
  7. AdamC27

    AdamC27 Bit Poster

    Messages:
    2
    Hello,
    I have the same problem.
    We purchased my Parallels Desktop for one of our customer. He created an account and would like to activate the license key, but it showed "License Key attached to different account, cannot activate purchased key". This account to which the license is attached is unknown from the customer as this is a first time he use the my Parallels products.
    I wrote to the support team but I didn't got a response from them.
    Please can you assist ? as the client is still awaiting for activation.
    Thanks
     
  8. Marius8

    Marius8 Bit Poster

    Messages:
    1
    I transfer my parallel to a new mac and another gave it to apple for repair. Now parallels on new mac it's asking for an activation key which I don't have and can get it. trail run out and cant use it anymore. Please could you assist? my account marius.r@schnauber.co.uk
    I need my parallels asap.
     
  9. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, kindly purchase Parallels Desktop for Mac by visiting https://kb.parallels.com/116655. Thanks, Parallels Team.
     
  10. AdamC27

    AdamC27 Bit Poster

    Messages:
    2
    Hello
    Please can someone help on this ??

    Thanks
     
  11. ParallelsU980

    ParallelsU980

    Messages:
    2
    Hi, I have the same question! please help!
    I have a parallels key, however after switching to a new Mac, it started not to work: "This license key associated with another parallels account". the e-mail address I used is the same as before. Would you please help? I can provide invoice info etc. if you like.
     
  12. Nazeemabanu@Parallels

    Nazeemabanu@Parallels Staff Member

    Messages:
    138
    Hello @ParallelsU980, Please check your DM for further assistance. Thanks.
     
  13. PamC2

    PamC2 Bit Poster

    Messages:
    1
    I am having the same exact issue and would like help reactivating my account on my original computer please.
     
  14. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    302
    Hello, we have sent you a personal message, please reply with the payment reference number or the Parallels Desktop license key, so that we can check this further. Thanks.
     
  15. JariP1

    JariP1 Bit Poster

    Messages:
    1
    Hello,
    I have same problem. I bought this week new Mac and I want to transfer the parallels to this new Mac.
    When I enter the license key, it says "License Key attached to different account....". My email id is the same where
    I pay every year license renewal and which should have the licenses. The old parallels has the same email id.
     
  16. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    302
    Hello, we have sent you a personal message, please reply with the Parallels Desktop license key, so that we can check this further. Thanks.
     
  17. KenL12

    KenL12

    Messages:
    1
    I have the same issue. Please provide the solution for me. Thanks!
     

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