License has reached Limit

Discussion in 'Licensing and Activation' started by Edu3, Oct 15, 2024.

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Page 2 of 2
  1. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    638
    Hello,

    Thank you for reaching out.

    Please note that we have deactivated the subscription with the license key *****-4QVHYC from the machine with macOS macOS 15.0.1.

    Please retry the activation process on the new machine and let us know if you have any issues.

    Thanks
     
    Avinash Bundhoo, Nov 11, 2024
    #21
  2. RobertK50

    RobertK50 Bit poster

    Messages:
    3
    Thanks for your support. However it is not working. I got the following message after insert my license key:
    This license has reached its activation limit and can no longer be used to activate new product copies.
     
    RobertK50, Nov 12, 2024
    #22
  3. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    638
    Hello,

    We have reset the activation limit.
    Please retry and let us know.

    Thanks
     
    Avinash Bundhoo, Nov 12, 2024
    #23
  4. RobertK50

    RobertK50 Bit poster

    Messages:
    3
    The license problem is solved. Thanks a lot. However I have now the problem that I cannot open my old Windows11 virtual machine. I get the error message that my configuration file is invalid. Maybe you can support as well,.
    Thanks Robert
     
    RobertK50, Nov 13, 2024
    #24
  5. PeterH48

    PeterH48 Bit poster

    Messages:
    4
    Same problem here. I cannot deactivate a single license to switch to a new computer. Trying terminal gives this result.
    my@imac ~ % prlsrvctl deactivate-license
    Failed to deactivate the license: Unable to deactivate the product. Your type of license cannot be deactivated.
     
    PeterH48, Nov 19, 2024
    #25
  6. ACG

    ACG

    Messages:
    1
    Your website is really hard to make sense of. In 2022 I bought a "lifetime" subscription for Parallels Mac version 17. I've had major problems with both it, and my Mac. I want to re-install it, but can't find any place where I can get the installation files. All the links to "previous versions" are dead. Please would you send me the installation files for Parallels Mac Desktop version 17? I don't want 18, not 19, nor 20.

    Thank you.
     
    ACG, Nov 20, 2024
    #26
  7. RolfT4

    RolfT4 Bit poster

    Messages:
    1
    I have a new Mac Book Air M3.
    I cannot move the license of Parallels Desktop v18 of my old Mac BookcAir M1 to the new one.
    I read the information to this problem on your web site. Does not help
    Need support
    Thanks
     
    RolfT4, Nov 22, 2024
    #27
  8. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    577
    Hello,
    You can find the Parallels Desktop 17 download link in this article.
    Thank you.
     
    Pramesh Boodadoo, Nov 22, 2024
    #28
  9. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    577
    Hello,
    We have made the necessary changes, please try activating your Parallels Desktop license on your new device.
    Thank you.
     
    Pramesh Boodadoo, Nov 22, 2024
    #29
  10. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    577
    Hello,
    Could you please provide us a screenshot of the error message if you try activating your Parallels Desktop license onto your new device ?
    Thank you.
     
    Pramesh Boodadoo, Nov 22, 2024
    #30
  11. PeterH48

    PeterH48 Bit poster

    Messages:
    4
    Sorry, not possible at the moment. I did not get the new M4 and did not install Parallels yet. So I will ask You again when the change is done.
    Better would be, when You could reset my activation limit now (in advance), thanks
     
    PeterH48, Nov 23, 2024
    #31
  12. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    638
    Hello,

    Thank you for reaching out.

    As requested, we have reset the activation limit for your license keys.

    Thanks
     
    Avinash Bundhoo, Nov 26, 2024
    #32
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