License Key For Renewal Is Registered To Another Account

Discussion in 'Account and Subscription Management' started by SusheelR, Jan 7, 2019.

  1. SusheelR

    SusheelR Bit poster

    Messages:
    1
    Hello:

    Please help. Currently use Parallels at my workplace at Northwestern University. My subscription required renewal. With renewal which was purchase by our division administrative assistant through Northwestern a new license activation key was generated. When I try and use it it tells me my device limit has been reached. When I go to my account page to try and manage the devices and keys associated with my account, I do not see the key. When I try and register the new key with my account, it tells me that the key is already associated with another account.

    Our current IT cannot help as this was just a transaction made through our purchasing department and there is no university systems administrator personnel associated with the purchase.

    May I please have help? I can provide any information needed including the old and new keys.
     
  2. AJ@Parallels

    AJ@Parallels

    Messages:
    752
    Hello SusheelR, Please check our private conversation.
     

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