License Number Missing from My Account - Parallels Toolbox Subscription Issue

Subject: License Number Missing from My Account - Parallels Toolbox Subscription Issue

Dear Parallels Support Team,

I hope this message finds you well. I am writing to express my concern regarding an issue with my Parallels Toolbox subscription.

Despite my subscription being active for the past two years, I have noticed that my license number is not displayed in my account. As a result, I am unable to use Parallels Toolbox due to the missing license, which prevents me from fully utilizing the product.

However, I have continued to be charged the subscription fee from my account without being able to access the service. This situation is quite frustrating, and I would appreciate your prompt assistance in resolving this matter.

Please investigate the issue and provide me with a solution so that I can use the Parallels Toolbox as intended, and clarify why I have been charged without being able to access the software.

Thank you for your attention to this matter. I look forward to your swift response and a resolution to this issue.

Best regards,
Samy