License reached activation limit after creating new profile

Hi, I've upgraded to a new M1 Mac and followed the KB and installed Parallels on my new machine and it was all working fine. After an issue with iCloud drive sync, I had to delete my user profile and recreate it, however now trying to reactivate Parallels it says I have reached my activation limit and I have to buy it again. Is there no way I can remove the previous activation from the deleted user profile from the same computer?

 

Hello, please Dm us with your Parallels Desktop for Mac license key, so that we can assist you further. Thanks!

 

I have in ticket #3030795. It would be nice to get this resolved as I have tried to contact support over the issue for several days now.

 

Hello, we;ve reset your license key, please check the issue.
Also we would like to inform you that this license key is associated with sw4*******@priv*******y.appleid.com