License reached activation limit after creating new profile

Discussion in 'Account and Subscription Management' started by JamesC55, Sep 5, 2021.

  1. JamesC55

    JamesC55 Bit Poster

    Messages:
    2
    Hi, I've upgraded to a new M1 Mac and followed the KB and installed Parallels on my new machine and it was all working fine. After an issue with iCloud drive sync, I had to delete my user profile and recreate it, however now trying to reactivate Parallels it says I have reached my activation limit and I have to buy it again. Is there no way I can remove the previous activation from the deleted user profile from the same computer?
     
  2. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    20
    Hello, please Dm us with your Parallels Desktop for Mac license key, so that we can assist you further. Thanks!
     
  3. JamesC55

    JamesC55 Bit Poster

    Messages:
    2
    I have in ticket #3030795. It would be nice to get this resolved as I have tried to contact support over the issue for several days now.
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hello, we;ve reset your license key, please check the issue.
    Also we would like to inform you that this license key is associated with sw4*******@priv*******y.appleid.com
     

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