Lion does not shut down since parallels is installed

Discussion in 'Installation and Configuration' started by yooku-, Jul 27, 2011.

  1. yooku-

    yooku-

    Messages:
    1
    Hi @all,

    I need some help regarding the shutdown of Lion and parallels.
    I'm new in parallels and I have installed the trial version.
    The problem now is, that I can't shutdown my Mac. All windows and programms are closing fine and the shutdown begins... but then I only see this rotating mouse wheel. No shutdown. I need to press the powerbutton.

    In verbose mode I see an error, that some services of parallels are still running and can't be killed.

    Any ideas or solutions for this issue?

    regards
     
  2. CarAndy

    CarAndy

    Messages:
    1
    Same here

    Same here:

    If I don't quit these processes before shutdown I get the same issue:

    prl_disp_service
    prl_naptd
    prl_vm_app

    Can anyone help?
     
  3. romeo1024

    romeo1024

    Messages:
    2
    Same here - any ideas or solutions for this issue?

    BR
     
  4. Ynot

    Ynot Kilo Poster

    Messages:
    387
    Looks like something goes wrong. :)

    One of the VM failed to stop. If you remember which one or you have only one VM, start it after reboot and report a problem via menu.

    Post this report here. We'll check what happened.
     
  5. romeo1024

    romeo1024

    Messages:
    2
    pls. see report ID 9779793

    BR
    romeo1024
     
  6. Ynot

    Ynot Kilo Poster

    Messages:
    387
    Thanks for report. We are looking for problem.
     
  7. Kenshiro

    Kenshiro

    Messages:
    2
    Same case

    I have the same problem after upgrading to Lion. It doesn't seem to shut down whenever I use Parallels. How to close those error services before i press shut down? Or Parallel is going to solve this issue?
     
  8. Kenshiro

    Kenshiro

    Messages:
    2
    Where I can quit the below?

    prl_disp_service
    prl_naptd
    prl_vm_app
     
  9. YanaYana

    YanaYana

    Messages:
    1,666
    prl_vm_app is the process which prevents Lion from shutting down. It refers to Parallels Virtual Machine - I suggest you to suspend virtual machine manually from Virtual machine menu --> Suspend before shutting down your Mac until the issue will be solved by our Product Maintenance team
     
  10. EldarM

    EldarM

    Messages:
    1
    Any news? How long need wait for resolution?
     
  11. hapebln

    hapebln Bit Poster

    Messages:
    2
    Same or very similar Problem here and even without login after boot, so without starting a virtual machine before.
    Lion 10.7.2 on my MBP hangs endless on shutdown if Parallels Desktop 7 (Build 7.0.15052 and earlier) has been installed.
    When trying to uninstall Parallels Desktop 7 it hangs as well. Have to hold the power button of my MBP to shutdown.
    It seems to help if i kill all prl - processes before shutdown.
     
  12. hapebln

    hapebln Bit Poster

    Messages:
    2
    Solution

    I finally found out that an old test version of the Lancom VPN Client was not compatible with Parallels Desktop. After removing all Traces of the NCP-VPN Client (Lancom), now Paralles Desktop background processes terminate and Macos Lion does a normal shutdown.
     
  13. MikeD7

    MikeD7 Bit Poster

    Messages:
    3

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