"Lock this computer when working remotely" not working

Discussion in 'Accessing your PC' started by shevek, Feb 13, 2019.

  1. shevek

    shevek Bit Poster

    Messages:
    4
    I have just installed Parallels Access and the "Lock this computer when working remotely" is not working.
    I have the option checked but when I access from Chrome on my MacBook, my PC monitors show what I am doing.
    I have Windows 10 Pro Version 1809 Build 17763.316 and Parallels Access 4.0.4 (32918)
    Please help!
     
    Last edited: Feb 13, 2019
  2. PatrickM3

    PatrickM3 Bit Poster

    Messages:
    6
    I have noticed the same issue - as well general Parallels Access instability on my PC (crashes quite often Win10/latest build/via Web) - Parallels please fix!
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

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    3,693
  4. shevek

    shevek Bit Poster

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    4
    Hi Maria, Report ID is 298751313
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

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    @shevek, you used web console, right? Just clarify.
     
  6. shevek

    shevek Bit Poster

    Messages:
    4
    yes, that's correct.
    Chrome 72.0.3626.109 64-bit on Mojave 10.14.3
    Note that it does lock my PC when I close the Chrome tab, so the "lock this computer once you finish working remotely" sub-option is working as expected.
     
  7. shevek

    shevek Bit Poster

    Messages:
    4
    And I see the exact some behaviour using Safari 12.0.3 (14606.4.5) - does not lock on connect, locks on disconnect
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

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    Thanks a lot for the info. I've provided Parallels Engineering team with it for the further issue investigation. Once we get any updates we will let you know.
     
    shevek likes this.
  9. RobertG20

    RobertG20 Bit Poster

    Messages:
    1
    Yes i have also faced similar issue.Windows 10 latest build,parallels access shows excess amount of instability.If video is required will provide it if its needed,but pls solve this issue as soon as possible
     
    Last edited by a moderator: Mar 20, 2019
  10. Maria@Parallels

    Maria@Parallels Parallels Team

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    Hey, please provide us with the version of Parallels Access which you're using and a bit more details about the issue. Thanks in advance.
     

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