"Lock this computer when working remotely" not working

Discussion in 'Accessing your PC' started by shevek, Feb 13, 2019.

  1. shevek

    shevek Bit Poster

    Messages:
    4
    I have just installed Parallels Access and the "Lock this computer when working remotely" is not working.
    I have the option checked but when I access from Chrome on my MacBook, my PC monitors show what I am doing.
    I have Windows 10 Pro Version 1809 Build 17763.316 and Parallels Access 4.0.4 (32918)
    Please help!
     
    Last edited: Feb 13, 2019
  2. PatrickM3

    PatrickM3 Bit Poster

    Messages:
    6
    I have noticed the same issue - as well general Parallels Access instability on my PC (crashes quite often Win10/latest build/via Web) - Parallels please fix!
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

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    2,542
  4. shevek

    shevek Bit Poster

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    4
    Hi Maria, Report ID is 298751313
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

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    2,542
    @shevek, you used web console, right? Just clarify.
     
  6. shevek

    shevek Bit Poster

    Messages:
    4
    yes, that's correct.
    Chrome 72.0.3626.109 64-bit on Mojave 10.14.3
    Note that it does lock my PC when I close the Chrome tab, so the "lock this computer once you finish working remotely" sub-option is working as expected.
     
  7. shevek

    shevek Bit Poster

    Messages:
    4
    And I see the exact some behaviour using Safari 12.0.3 (14606.4.5) - does not lock on connect, locks on disconnect
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

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    2,542
    Thanks a lot for the info. I've provided Parallels Engineering team with it for the further issue investigation. Once we get any updates we will let you know.
     
    shevek likes this.

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