Login issues - Access Denied!!

Discussion in 'Accessing your Mac' started by Roza, Jul 12, 2019.

  1. Roza

    Roza Bit Poster

    Messages:
    1
    Hi
    I have an active permanent license of Parallels Desktop for Mac. However, today I faced this error when trying to open parallels: "Access Denied .You are signing in from a country or territory where Parallels products are not supported."

    I get the same message when i am trying to logging to the parallels website, so i cant get tickets for Support!
    Screenshot 2019-07-12 at 11.01.05.png
    i would appreciate if you could help me on this matter & solve this problem

    Roza
     

    Attached Files:

  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,711
    Hi Roza, could you reproduce the issue and generate the problem report please?
    Also please reply us back with the report ID.
    Looking forward to your reply.
     

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