Lost email - request to assign the license to a different email account

Discussion in 'Installation and Configuration of Parallels Desktop' started by MichaelF56, Oct 31, 2023.

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  1. MichaelF56

    MichaelF56 Bit poster

    Messages:
    1
    I accidentally activated my Parallels Desktop license with the wrong email address, and I have lost access to the old email, which starts with kidexor407@. There's no way to recover it. Kindly update my license to the correct new email, which is the same as the one I used to register on the Parallels forum.

    I activated the Parallels Desktop Standard license on October 30, 2023, Polish time.
    The license number ends with the characters, just as shown in the attached screenshot.

    Thank you for your assistance.
     

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    MichaelF56, Oct 31, 2023
    #1
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    628
    Hello,
    Thank you for the provided feedback.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!
     
    Avinash Bundhoo, Oct 31, 2023
    #2
  3. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    628
    Hello,
    Thank you for the provided data.
    As requested, we have moved the licenses to your new account.

    Please verify by logging into Parallels My Account.

    Thanks
     
    Avinash Bundhoo, Oct 31, 2023
    #3
  4. guilherme5

    guilherme5

    Messages:
    1
    hello. i have a similar problem. i lost the email witch the licence key, and i cant recover. can ypou help-me?
     
    guilherme5, Nov 29, 2023
    #4

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