Lost my email/account linked to my Product

Discussion in 'Account and Subscription Management' started by Judith3, Sep 28, 2021.

  1. Judith3

    Judith3

    Messages:
    2
    Hello Paralles Team,
    I bought Parallels Desktop 10 for MAC a long time ago, maybe 2015. It is a live-time-long license, no subscription.
    I still have the activation key, but I don't remember linking any email/password with it.
    Now I want to reset my computer and I won't be able to move my license as I don't have the credentials.
    Can you help me link the product with my new Parallels Account?
    Thank you!
     
  2. Judith3

    Judith3

    Messages:
    2
    Hi, the thread can be closed, your Support via twitter already solved my problem.
     
  3. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    178
    Hello, we are happy to hear that your issue has been resolved. Please reach us back for any further queries. Thanks, Parallels Team.
     

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