Lost my previous activation key

Discussion in 'General Questions' started by Hui ChinW, Jul 13, 2013.

  1. Hui ChinW

    Hui ChinW

    Messages:
    1
    Hi

    I just bought parallels desktop 8, it ask for the activation key from previous version.
    However i am not the buyer of the previous version
    So this mean, i dont know the previous activation key, i cant find it from my account. (I searched the solution before, it said buyer who lost the previous activation key can find it from their account)

    As the result, i can't upgrade to the latest parallels desktop so far because of the "previous activation key".

    Im wondering does anyone can help me to solve the problem

    Thank you
     
  2. EkaterinaZ

    EkaterinaZ Parallels Team

    Messages:
    99
    Hello,

    Apparently, you need a full license, not the upgrade you purchased.

    One of the Customer Support representatives will contact you shortly to advise on a possible solution.
     
  3. IreneR

    IreneR Bit Poster

    Messages:
    1
    I need my previous activation key. How do I find it! Very frustrating
     
  4. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi, if you would like to find your permanent activation key for Parallels Desktop 11 or earlier versions, select Parallels Desktop product menu on the right of the screen and go to Licenses tab as suggested in this article.
     

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