I have Windows 7 running on my mac with II. Just got it registered. Not sure how to get the support key. I have tried downloading and installing Autodesk Inventor and the ikea kitchen planner. Niether have worked. I tried downloading them in explorer and firefox and its getting really frustrating. I successfully downloaded office and firefox. will making a new virtual machine fix it? its an error 1606 on the autodesk and for ikea its: the server was reset. ikea kitchen planner cannot download. there is a different message for explorer. this is getting really frustrating and if i could get some support for II about this, that would be great. What is the easiest way to get involved with them. i dont know my service key… thanks!