更换新MAC以后不能激活,提示:旧激活密匙不能被许可证服务器接受

Discussion in 'Installation and Configuration' started by 2622151, Jan 17, 2020.

  1. kooxiang

    kooxiang Bit Poster

    Messages:
    2
    I've sent you the license key, but I didn't get a response
     
  2. eb_1

    eb_1 Bit Poster

    Messages:
    1
    I fail to activate my Parallels Desktop 15 and I have been asked to buy a new version...
     
  3. huang4

    huang4 Bit Poster

    Messages:
    4
    hi,I have the same issue. Would you mind send me a private message?I dont know how to send it
     
  4. jason54

    jason54 Bit Poster

    Messages:
    2
    I have the same problem, Please tell me how to send the private message?
     
  5. jiangp

    jiangp Bit Poster

    Messages:
    4
    the same issue, how to solve it?
     
  6. junlon2006

    junlon2006 Bit Poster

    Messages:
    1
    I have the same issue, I have two license, one is pd12, another is upgrade pd 16
     
  7. Tian

    Tian

    Messages:
    1
    have the same issue
     
  8. xuwenhao

    xuwenhao Bit Poster

    Messages:
    2
    I have the same problem. How to send you private message, dear Maria@Parallels?
     
  9. xuwenhao

    xuwenhao Bit Poster

    Messages:
    2
    I have the same problem. I don't know how to send you private message. Please send me private message.
     
  10. yuel1

    yuel1 Bit Poster

    Messages:
    2
    Would you mind send me a private message? I have the same problem.
     
  11. JakeLiu

    JakeLiu Bit Poster

    Messages:
    1
    I have the same problem!
    This looks like a common problem when people moved to a new Mac.
    I have the same issue with active license in a new Mac , I have 17version license and 16 version license, but when I tried to active the parallel license in the new Mac the result was 'the old license can not be accepted by license server', like this:
    upload_2022-2-1_9-55-48.png
    I really need a help to solve it.
     

    Attached Files:

  12. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we have sent you a private message. Kindly check and response.
     
  13. asopavin

    asopavin Bit Poster

    Messages:
    3
    I have the same problem!
    This looks like a common problem when people moved to a new Mac.
    I have the same issue with active license in a new Mac , I have 17version license and 16 version license, but when I tried to active the parallel license in the new Mac the result was 'the old license can not be accepted by license server'.
     
  14. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hi, we have sent you a private message. Please help us with both of your license keys over there.
     
  15. asopavin

    asopavin Bit Poster

    Messages:
    3
    That private message cannot be replied, I purchased licenses with my account -, you can check my authorization and licenses in your system, actually I purchased three version keys in past, 15version 16version and 17version. The problem was the key didn't work at new Mac when I loged off key from old mac, and It also dosen't work at old mac when I move it back, both prompts is 'the old license can not be accepted by license server'.

    Why the key purchased normally cannot be accepted by license server and please solve it.
     
    Last edited by a moderator: Feb 22, 2022
  16. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, I have sent you another PM. Can you check and tell me if you are able to respond? We have removed your email address alone due to security purpose.
     
  17. cc_14

    cc_14 Bit Poster

    Messages:
    3
    I have the same problem!
    This looks like a common problem when people moved to a new Mac.
    I have the same issue with active license in a new Mac , I have 17version license and 16 version license, but when I tried to active the parallel license in the new Mac the result was 'the old license can not be accepted by license server'.
     
  18. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we have sent you a private message. Kindly help us with your Parallels Desktop 17 and 16 license key over there.
     
  19. cc_14

    cc_14 Bit Poster

    Messages:
    3
    How can I offer my key for you? reply here?
     
  20. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, on the right top corner you will be able to find inbox. Click on that, you can see my message. Reply over there.
     

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