Macbook Air M2 Crash

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by GreggK2, Jan 3, 2023.

  1. GreggK2

    GreggK2 Bit poster

    Messages:
    3
    I'm hoping someone else has had the same issue and has been able to find a solution. My Macbook Air M2 keeps crashing and then restarts many times a day. I returned return my laptop and bought a new one hoping it was a hardware issue but the same issue continued to happen on the new one. Some info here:

    - I have played around with different combinations of the Parallels guest memory, cpu and display configurations but all still have the issue.
    - I have an external LG 5K monitor attached via lightning cable.
    - Both the old and new laptops were configured with 24MB of RAM.
    - Guess OS is Windows 11, Host OS is 13.0 (22A380)
    - Here is the panic/crash message:

    panic(cpu 0 caller 0xfffffe0013c2bbb8): "dart-ave (0xfffffe1667471800): DART(CPUDART) error: SID 0 PTE invalid exception on write of DVA 0x80f8d4200 (SEG 0x407 PTE 0x635) ERROR_STATUS 0x90000008 TIME 0 TTE 0 AXI_ID 0xc0" @AppleT8110DART.cpp:1755
    Debugger message: panic
    Memory ID: 0x6
    OS release type: User
    OS version: 22A380
    Kernel version: Darwin Kernel Version 22.1.0: Sun Oct 9 20:15:52 PDT 2022; root:xnu-8792.41.9~2/RELEASE_ARM64_T8112
    Fileset Kernelcache UUID: DE49F5BB3AE11DFEB7E9B3192E24D435
    Kernel UUID: 6CB8F03D-39B0-39CC-9D34-7664A8F5BCE3
    Boot session UUID: 968DA2A5-FB9F-4C38-A5F6-F124891173CB
    iBoot version: iBoot-8419.41.10
    secure boot?: YES
    roots installed: 0
    Paniclog version: 14
    KernelCache slide: 0x000000000a174000
    KernelCache base: 0xfffffe0011178000
    Kernel slide: 0x000000000b3e0000
    Kernel text base: 0xfffffe00123e4000
    Kernel text exec slide: 0x000000000b4c8000
    Kernel text exec base: 0xfffffe00124cc000
    mach_absolute_time: 0x29129a0943c
    Epoch Time: sec usec
    Boot : 0x63b0a47d 0x00095bf9
    Sleep : 0x63b46776 0x00004b24
    Wake : 0x63b4685a 0x0008ff32
    Calendar: 0x63b46b28 0x00053a80

    Zone info:
    Zone map: 0xfffffe100073c000 - 0xfffffe300073c000
    . VM : 0xfffffe100073c000 - 0xfffffe14cd408000
    . RO : 0xfffffe14cd408000 - 0xfffffe1666da0000
    . GEN0 : 0xfffffe1666da0000 - 0xfffffe1b33a6c000
    . GEN1 : 0xfffffe1b33a6c000 - 0xfffffe2000738000
    . GEN2 : 0xfffffe2000738000 - 0xfffffe24cd404000
    . GEN3 : 0xfffffe24cd404000 - 0xfffffe299a0d0000
    . DATA : 0xfffffe299a0d0000 - 0xfffffe300073c000
    Metadata: 0xfffffe3000f4c000 - 0xfffffe3008f4c000
    Bitmaps : 0xfffffe3008f4c000 - 0xfffffe3011a10000

    CORE 0 recently retired instr at 0xfffffe0012679e80
    CORE 1 recently retired instr at 0xfffffe001267b530
    CORE 2 recently retired instr at 0xfffffe001267b530
    CORE 3 recently retired instr at 0xfffffe001267b530
    CORE 4 recently retired instr at 0xfffffe001267b530
    CORE 5 recently retired instr at 0xfffffe001267b530
    CORE 6 recently retired instr at 0xfffffe001267b530
    CORE 7 recently retired instr at 0xfffffe001267b530
    TPIDRx_ELy = {1: 0xfffffe16675ca000 0: 0x0000000000000000 0ro: 0x0000000000000000 }
    CORE 0 PVH locks held: None
    CORE 1 PVH locks held: None
    CORE 2 PVH locks held: None
    CORE 3 PVH locks held: None
    CORE 4 PVH locks held: None
    CORE 5 PVH locks held: None
    CORE 6 PVH locks held: None
    CORE 7 PVH locks held: None
    CORE 0 is the one that panicked. Check the full backtrace for details.
    CORE 1: PC=0xfffffe0012501b7c, LR=0xfffffe0012501af0, FP=0xfffffe60913c3b40
    CORE 2: PC=0xfffffe001259714c, LR=0xfffffe001259714c, FP=0xfffffe60918d36c0
    CORE 3: PC=0xfffffe00124d8a88, LR=0xfffffe00124d8a88, FP=0x0000000000000000
    CORE 4: PC=0xfffffe001255f310, LR=0xfffffe001255f310, FP=0xfffffe6090dfbf00
    CORE 5: PC=0xfffffe001255f314, LR=0xfffffe001255f310, FP=0xfffffe6091eebf00
    CORE 6: PC=0xfffffe001255f314, LR=0xfffffe001255f310, FP=0xfffffe6090f87f00
    CORE 7: PC=0xfffffe001255f314, LR=0xfffffe001255f310, FP=0xfffffe60919f3f00
    Compressor Info: 14% of compressed pages limit (OK) and 14% of segments limit (OK) with 2 swapfiles and OK swap space
    Panicked task 0xfffffe299a0b5638: 0 pages, 516 threads: pid 0: kernel_task
    Panicked thread: 0xfffffe16675ca000, backtrace: 0xfffffe60902db550, tid: 510
    lr: 0xfffffe0012523cd4 fp: 0xfffffe60902db5c0
    lr: 0xfffffe0012523a7c fp: 0xfffffe60902db640
    lr: 0xfffffe0012681d6c fp: 0xfffffe60902db660
    lr: 0xfffffe0012673970 fp: 0xfffffe60902db6d0
    lr: 0xfffffe0012671290 fp: 0xfffffe60902db790
    lr: 0xfffffe00124d3784 fp: 0xfffffe60902db7a0
    lr: 0xfffffe001252341c fp: 0xfffffe60902dbb50
    lr: 0xfffffe0012d4ae1c fp: 0xfffffe60902dbb70
    lr: 0xfffffe0013c2bbb8 fp: 0xfffffe60902dbdd0
    lr: 0xfffffe0013c2a960 fp: 0xfffffe60902dbe50
    lr: 0xfffffe0012c5242c fp: 0xfffffe60902dbea0
    lr: 0xfffffe0012c4e848 fp: 0xfffffe60902dbee0
    lr: 0xfffffe0012c4f444 fp: 0xfffffe60902dbf20
    lr: 0xfffffe00124d8a98 fp: 0x0000000000000000
    Kernel Extensions in backtrace:
    com.apple.driver.AppleT8110DART(1.0)[1EFD4D46-51A3-32BF-82B6-7543633910FC]@0xfffffe0013c250e0->0xfffffe0013c2f1f3
    dependency: com.apple.driver.AppleARMPlatform(1.0.2)[11A9713E-6739-3A4C-8571-2D8EAA062278]@0xfffffe0012ed9430->0xfffffe0012f2799f
    dependency: com.apple.driver.IODARTFamily(1)[03997E20-8A3F-3412-A4E8-BD968A75A07D]@0xfffffe00145164d0->0xfffffe0014529fbf

    last started kext at 3715091665: com.apple.filesystems.smbfs 5.0 (addr 0xfffffe001198da70, size 77739)
    loaded kexts:
    com.apple.filesystems.smbfs 5.0
    com.apple.filesystems.autofs 3.0
    com.apple.UVCService 1
    com.apple.driver.AppleTopCaseHIDEventDriver 6000.22
    com.apple.driver.AppleBiometricServices 1
    com.apple.driver.CoreKDL 1
    com.apple.driver.BCMWLANFirmware4387.Hashstore 1
    com.apple.driver.BCMWLANFirmware4378.Hashstore 1
    com.apple.driver.DiskImages.ReadWriteDiskImage 493.0.0
    com.apple.driver.DiskImages.UDIFDiskImage 493.0.0
    com.apple.driver.DiskImages.RAMBackingStore 493.0.0
    com.apple.driver.DiskImages.FileBackingStore 493.0.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleThunderboltIP 4.0.3
    com.apple.driver.AppleDPDisplayTCON 1
    com.apple.driver.AppleUSBDeviceNCM 5.0.0
    com.apple.driver.AppleCS42L84Audio 600.99
    com.apple.AGXG14G 227.2.40
    com.apple.driver.AppleALSColorSensor 1.0.0d1
    com.apple.driver.SEPHibernation 1
    com.apple.driver.AppleAOPVoiceTrigger 200.4
    com.apple.AppleEmbeddedSimpleSPINORFlasher 1
    com.apple.driver.AppleFileSystemDriver 3.0.1
    com.apple.nke.l2tp 1.9
    com.apple.filesystems.tmpfs 1
    com.apple.filesystems.nfs 1
    com.apple.filesystems.lifs 1
    com.apple.filesystems.apfs 2142.41.2
    com.apple.IOTextEncryptionFamily 1.0.0
    com.apple.filesystems.hfs.kext 627.40.1
    com.apple.security.BootPolicy 1
    com.apple.BootCache 40
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.driver.ApplePMP 1
    com.apple.driver.ApplePMPFirmware 1
    com.apple.driver.AppleTypeCRetimer 1.0.0
    com.apple.driver.AppleSmartIO2 1
    com.apple.driver.AppleSN012776Amp 600.99
    com.apple.driver.AppleT8020SOCTuner 1
    com.apple.driver.AppleT8112CLPC 1
    com.apple.driver.AppleProResHW 225.8.0
    com.apple.driver.AppleAVD 616
    com.apple.driver.AppleAVE2 630.29.1
    com.apple.driver.AppleJPEGDriver 5.2.6
    com.apple.driver.AppleMobileDispH14G-DCP 140.0
    com.apple.driver.AppleSPMIPMU 1.0.1
    com.apple.driver.usb.AppleSynopsysUSB40XHCI 1
    com.apple.driver.AudioDMAController-T8112 200.21
    com.apple.driver.AppleSamsungSerial 1.0.0d1
    com.apple.driver.AppleSerialShim 1
    com.apple.driver.AppleEventLogHandler 1
    com.apple.driver.AppleS5L8960XNCO 1
    com.apple.driver.AppleT8112PMGR 1
    com.apple.driver.AppleS8000AES 1
    com.apple.driver.AppleS8000DWI 1.0.0d1
    com.apple.driver.AppleInterruptControllerV2 1.0.0d1
    com.apple.driver.AppleT8110DART 1
    com.apple.driver.AppleBluetoothModule 1
    com.apple.driver.AppleBCMWLANBusInterfacePCIe 1
    com.apple.driver.AppleS5L8920XPWM 1.0.0d1
    com.apple.driver.AppleS5L8940XI2C 1.0.0d2
    com.apple.driver.AppleSPIMC 1
    com.apple.driver.AppleT8110 1
    com.apple.driver.AppleM68Buttons 1.0.0d1
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.driver.usb.AppleUSBUserHCI 1
    com.apple.iokit.IOKitRegistryCompatibility 1
    com.apple.iokit.EndpointSecurity 1
    com.apple.driver.AppleDiskImages2 198.40.3
    com.apple.AppleSystemPolicy 2.0.0
    com.apple.nke.applicationfirewall 403
    com.apple.kec.InvalidateHmac 1
    com.apple.kec.Compression 1
    com.apple.kec.AppleEncryptedArchive 1
    com.apple.driver.driverkit.serial 6.0.0
    com.apple.driver.usb.IOUSBHostHIDDevice 1.2
    com.apple.driver.usb.cdc 5.0.0
    com.apple.driver.AppleUSBAudio 500.2
    com.apple.iokit.IOAudioFamily 400.3
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.usb.AppleUSBXHCIPCI 1.2
    com.apple.iokit.IOAVBFamily 1100.24
    com.apple.plugin.IOgPTPPlugin 1110.13
    com.apple.driver.AppleThunderboltPCIUpAdapter 4.1.1
    com.apple.driver.AppleThunderboltDPOutAdapter 8.5.1
    com.apple.driver.AppleHSBluetoothDriver 6000.22
    com.apple.driver.IOBluetoothHIDDriver 9.0.0
    com.apple.driver.AppleActuatorDriver 6400.44
    com.apple.driver.AppleMultitouchDriver 6400.44
    com.apple.driver.AppleHIDKeyboard 231
    com.apple.driver.AppleMesaSEPDriver 100.99
    com.apple.iokit.IOBiometricFamily 1
    com.apple.driver.DiskImages.KernelBacked 493.0.0
    com.apple.driver.AppleXsanScheme 3
    com.apple.driver.AppleBTM 1.0.1
    com.apple.driver.AppleConvergedIPCOLYBTControl 1
    com.apple.driver.AppleConvergedPCI 1
    com.apple.driver.AppleBluetoothDebug 1
    com.apple.driver.usb.networking 5.0.0
    com.apple.driver.AppleDCPDPTXProxy 1.0.0
    com.apple.driver.DCPDPFamilyProxy 1
    com.apple.driver.AppleCSEmbeddedAudio 600.99
    com.apple.driver.AppleThunderboltDPInAdapter 8.5.1
    com.apple.driver.AppleThunderboltDPAdapterFamily 8.5.1
    com.apple.driver.AppleThunderboltUSBDownAdapter 1.0.4
    com.apple.driver.AppleThunderboltPCIDownAdapter 4.1.1
    com.apple.AGXFirmwareKextG14GRTBuddy 1
    com.apple.AGXFirmwareKextRTBuddy64 227.2.40
    com.apple.iokit.IOGPUFamily 65.0.22
    com.apple.driver.AppleSEPHDCPManager 1.0.1
    com.apple.driver.AppleTrustedAccessory 1
    com.apple.iokit.AppleSEPGenericTransfer 1
    com.apple.driver.AppleAOPAudio 200.45
    com.apple.driver.AppleHPM 3.4.4
    com.apple.driver.AppleDiagnosticDataAccessReadOnly 1.0.0
    com.apple.nke.ppp 1.9
    com.apple.driver.AppleBSDKextStarter 3
    com.apple.kext.triggers 1.0
    com.apple.driver.IOHIDPowerSource 1
    com.apple.filesystems.hfs.encodings.kext 1
    com.apple.driver.AppleSyntheticGameController 10.2.9
    com.apple.driver.AppleEmbeddedAudio 600.99
    com.apple.iokit.AppleARMIISAudio 200.8
    com.apple.iokit.IONVMeFamily 2.1.0
    com.apple.driver.AppleNANDConfigAccess 1.0.0
    com.apple.driver.ApplePassthroughPPM 3.0
    com.apple.driver.AppleH11ANEInterface 6.101.1
    com.apple.driver.AppleH13CameraInterface 7.110.1
    com.apple.driver.AppleH10PearlCameraInterface 17.0.8
    com.apple.driver.DCPAVFamilyProxy 1
    com.apple.iokit.IOMobileGraphicsFamily-DCP 343.0.0
    com.apple.driver.AppleDCP 1
    com.apple.driver.AppleFirmwareKit 1
    com.apple.iokit.IOMobileGraphicsFamily 343.0.0
    com.apple.driver.AppleStockholmControl 1.0.0
    com.apple.driver.AppleDialogPMU 1.0.1
    com.apple.driver.AppleSPMI 1.0.1
    com.apple.driver.AppleUSBXDCIARM 1.0
    com.apple.driver.AppleUSBXDCI 1.0
    com.apple.iokit.IOUSBDeviceFamily 2.0.0
    com.apple.driver.usb.AppleSynopsysUSBXHCI 1
    com.apple.driver.usb.AppleUSBXHCI 1.2
    com.apple.driver.AppleEmbeddedUSBHost 1
    com.apple.driver.usb.AppleUSBHub 1.2
    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
    com.apple.driver.AppleT8112TypeCPhy 1
    com.apple.driver.AppleT8103TypeCPhy 1
    com.apple.driver.AppleHIDTransportFIFO 6400.40
    com.apple.driver.AppleHIDTransport 6400.40
    com.apple.driver.AppleSPU 1
    com.apple.driver.AppleInputDeviceSupport 6400.40
    com.apple.driver.AppleDockChannel 1
    com.apple.driver.AppleSART 1
    com.apple.driver.ApplePMGR 1
    com.apple.driver.AppleARMWatchdogTimer 1
    com.apple.driver.AppleDisplayCrossbar 1.0.0
    com.apple.iokit.IODisplayPortFamily 1.0.0
    com.apple.driver.AppleTypeCPhy 1
    com.apple.driver.AppleThunderboltNHI 7.2.81
    com.apple.driver.AppleT8103PCIeC 1
    com.apple.iokit.IOThunderboltFamily 9.3.3
    com.apple.driver.ApplePIODMA 1
    com.apple.driver.AppleT8112PCIe 1
    com.apple.driver.AppleMultiFunctionManager 1
    com.apple.driver.AppleBluetoothDebugService 1
    com.apple.driver.AppleBCMWLANCore 1.0.0
    com.apple.iokit.IO80211Family 1200.13.0
    com.apple.driver.IOImageLoader 1.0.0
    com.apple.driver.AppleOLYHAL 1
    com.apple.driver.corecapture 1.0.4
    com.apple.driver.AppleEmbeddedPCIE 1
    com.apple.driver.AppleMCA2-T8112 701.14
    com.apple.driver.AppleEmbeddedAudioLibs 200.5
    com.apple.driver.AppleFirmwareUpdateKext 1
    com.apple.driver.AppleGPIOICController 1.0.2
    com.apple.driver.AppleFireStormErrorHandler 1
    com.apple.driver.AppleMobileApNonce 1
    com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
    com.apple.iokit.IOTimeSyncFamily 1110.13
    com.apple.driver.DiskImages 493.0.0
    com.apple.iokit.IOGraphicsFamily 597
    com.apple.iokit.IOBluetoothSerialManager 9.0.0
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 9.0.0
    com.apple.iokit.IOBluetoothHostControllerUARTTransport 9.0.0
    com.apple.iokit.IOBluetoothHostControllerTransport 9.0.0
    com.apple.driver.IOBluetoothHostControllerPCIeTransport 9.0.0
    com.apple.iokit.IOBluetoothFamily 9.0.0
    com.apple.iokit.CSRBluetoothHostControllerUSBTransport 9.0.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 9.0.0
    com.apple.driver.AppleSSE 1.0
    com.apple.driver.AppleSEPKeyStore 2
    com.apple.driver.AppleUSBTDM 547
    com.apple.iokit.IOUSBMassStorageDriver 232
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOSCSIBlockCommandsDevice 476
    com.apple.iokit.IOSCSIArchitectureModelFamily 476
    com.apple.driver.AppleRSMChannel 1
    com.apple.iokit.IORSMFamily 1
    com.apple.driver.AppleIPAppender 1.0
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleEffaceableStorage 1.0
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.KernelRelayHost 1
    com.apple.iokit.IOUSBHostFamily 1.2
    com.apple.driver.AppleUSBHostMergeProperties 1.2
    com.apple.driver.usb.AppleUSBCommon 1.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.RTBuddy 1.0.0
    com.apple.driver.AppleEmbeddedTempSensor 1.0.0
    com.apple.driver.AppleARMPMU 1.0
    com.apple.iokit.IOAccessoryManager 1.0.0
    com.apple.driver.AppleOnboardSerial 1.0
    com.apple.iokit.IOSkywalkFamily 1.0
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.4
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.AppleSEPManager 1.0.1
    com.apple.driver.AppleA7IOP 1.0.2
    com.apple.driver.IOSlaveProcessor 1
    com.apple.driver.AppleBiometricSensor 2
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.AUC 1.0
    com.apple.iokit.IOAVFamily 1.0.0
    com.apple.iokit.IOHDCPFamily 1.0.0
    com.apple.iokit.IOCECFamily 1
    com.apple.iokit.IOAudio2Family 1.0
    com.apple.driver.AppleIISController 200.2
    com.apple.driver.AppleAudioClockLibs 200.5
    com.apple.driver.AppleM2ScalerCSCDriver 265.0.0
    com.apple.iokit.IOSurface 334.0.1
    com.apple.driver.IODARTFamily 1
    com.apple.driver.FairPlayIOKit 68.19.0
    com.apple.driver.AppleARMPlatform 1.0.2
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.iokit.IOReportFamily 47
    com.apple.security.quarantine 4
    com.apple.security.sandbox 300.0
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.iokit.CoreAnalyticsFamily 1
    com.apple.security.AppleImage4 5.0.0
    com.apple.kext.CoreTrust 1
    com.apple.iokit.IOCryptoAcceleratorFamily 1.0.1
    com.apple.kec.pthread 1
    com.apple.kec.Libm 1
    com.apple.kec.corecrypto 12.0



    ** Stackshot Succeeded ** Bytes Traced 475932 (Uncompressed 1239440) **​
     
  2. SamS4

    SamS4 Hunter

    Messages:
    156
    My wife's iMac was having the crashing problem multiple times a day, and 3 different calls to Apple Support, and reinstalling the OS multiple times didn't fix the problem.

    Through careful observation I determined it was happening whenever her Screen Saver was in use. As it happens that she chose a screen saver that accessed the last 12 months of photos from the Apple Photos library, but with >20,000 photos, at some point the screen saver would crash.

    This is all I've got, but your problem sounded familiar and I hope this is of help.
     
  3. SamS4

    SamS4 Hunter

    Messages:
    156
    One other thought -- If you have Time Machine running try turning that off. That has also caused my wife's iMac problems.
     
  4. GreggK2

    GreggK2 Bit poster

    Messages:
    3
    Thanks for taking the time to reply. I read on some other forums that people were having a similar issues with the screen saver on the Macbook Air so I tried disabling it but it didn't fix the issue for me.
     
  5. GreggK2

    GreggK2 Bit poster

    Messages:
    3
    I detached the cable to time machine a while back to rule that out so no time machine backups have been running. However, I just removed it completely from System Settings now.

    The only thing that has been consistent is that the crash only happens when Parallels is running.
     
  6. ManueoV

    ManueoV Bit poster

    Messages:
    1
    Hi. Did you found any solution or you were able to identify the root cause of the problem? Maybe a hardware issue? Your Kernel Panic error is useful for me in order to diagnose an iPhone with the same type of error . Thanks.

     
  7. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    614
    Hello @GreggK2,
    For us to further investigate this issue, kindly provide us with the below information:
    1. Reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.

    2. Collect additional technical data, next time when your Mac crash, please collect the following data:

    a. Collect files from the following folders:
    /Library/Logs/DiagnosticReports/ (all files from this folder).
    /Library/Logs/ (all files that start with "parallels").
    /var/log/ (all files that start with "system").

    b. Compress the files (right-click > compress) and upload them to an online sharing drive and share the link with us.

    Thank you.
     

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