Macs showing as Unlicensed when accessing through the browser

Discussion in 'Accessing your Mac' started by BradC, Nov 28, 2019.

  1. BradC

    BradC Bit Poster

    Messages:
    2
    I have remote access set up for 4 computers. 3 Macs and 1 Windows machine.

    When I access them through iOS, there are no issues and I can get into all the machines.

    When I try accessing them through the web (Safari), all 3 Macs show as Unlicensed and I can't access them. The Windows machine is fine.

    Help!!!
     

    Attached Files:

  2. AdrianP1

    AdrianP1 Bit Poster

    Messages:
    3
    I'm getting the same and have for a few days - maybe a week or more. I can connect from an app on my phone, but not through the browser.
     
  3. AdrianP1

    AdrianP1 Bit Poster

    Messages:
    3
    Also, the app shows my PCs which are turned off as offline, the browser shows them all (including the online Mac) as unlicensed, although there's still a good 5 months left on my subscription.
     
  4. DmitrijsC

    DmitrijsC Bit Poster

    Messages:
    5
    Same issue here - can connect from iphone, but from safari on mac - nope.
     
  5. EdwinV4

    EdwinV4

    Messages:
    1
    Trying to connect from Windows 10 - Firefox 70.0.1 (64-Bit) to my iMac get "unlicensed"
     
  6. Dave12

    Dave12 Bit Poster

    Messages:
    1
    Same here, works from my iPhone of iPad but will not connect via any browser on my Mac
     
  7. AdrianP1

    AdrianP1 Bit Poster

    Messages:
    3
    Contacted support and within 1 minute the issue was fixed for me - logged out both client and the remote computer, logged back in again and it's been fine since.
     
  8. DmitrijsC

    DmitrijsC Bit Poster

    Messages:
    5
    Your trick doesn't work for me.... Maybe anyone from support can help???
     
  9. mstrohb

    mstrohb Bit Poster

    Messages:
    1
    I'm getting this as well, can access my mac from iOS/ipadOS but not web.
     

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