Maintenance Update/PDMU4021

Discussion in 'Installation and Configuration' started by austieoporosis, Jan 25, 2009.

  1. austieoporosis

    austieoporosis

    Messages:
    3
    I'm running 4.0.3810. When I try to install the aforementioned update, it downloads, prompts me to enter my password, and then after a few seconds, I get the following error message: "Unable to install the update." "Try to launch the installation again. If the problem persists, contact the Parallels support team for assistance." Needless to say, the problem has persisted. Anyone have any ideas? Thanks in advance.
     
  2. eddyk

    eddyk Bit Poster

    Messages:
    29
    Same problem here. Leopard 10.5.6 , 3 GB Ram, Parallels Build 4.0.3810, MacBook Pro 15", 2.33 GHz, Hitachi 160 GB, NO bootcamp.
     
  3. dcrinzema

    dcrinzema Bit Poster

    Messages:
    20
    What is PDMU4021??

    I just had the same notification pop up, but I haven't attempted to install it. I've been using Parallels for 2+ years and have never seen anything like this. What is it, is it a new way to do incremental updates between releases, why are these problems cropping up, and should I even attempt to install it if I'm not having the problems it purports to fix?

    Thanks.
     
  4. Specimen

    Specimen Product Expert

    Messages:
    3,244
    Shutdown VMs first.
     
  5. pscarnegie

    pscarnegie

    Messages:
    2
    VMs are shut down. Update still won't install. So far not impressed with this 4.0 version. Major issues with permissions as well - even though the VM is installed in the Shared directory.
     
  6. Specimen

    Specimen Product Expert

    Messages:
    3,244
    Maybe you should do a Permissions Repair in Disk Utility.
     
  7. jwjohnson99

    jwjohnson99 Bit Poster

    Messages:
    73
    PDMU is a maintenance update for 3810. If you run "Check for Updates" you will find it. After finding the update I shut down Windows and then closed Parallels Desktop. Then I ran the update. I asked for my password as usual for any install and then completed fine. The build number is still 3810, but it's supposed to fix a few things. We'll see.
     
  8. pscarnegie

    pscarnegie

    Messages:
    2
    I've run permissions repair for both this update as well as the Shared folder permissions issue. I've done it through both Disk Utilities, TechTool 5.0 as well as from the terminal. So far, nothing. Still can't get this maintenance update to install, and still have permissions issues with multiple users accessing the Shared folder VM. Never had these issues with 3.0.
     
  9. robertdbrowniii

    robertdbrowniii Bit Poster

    Messages:
    19
    Same problem here as everyone describes.
     
  10. robertdbrowniii

    robertdbrowniii Bit Poster

    Messages:
    19
    Maintenance Update/PDMU4021 still won't install

    Even after running permissions and trying to install with Parallels shut down, the installer still does not work. Is there another location to download the installer?
     
  11. John@Parallels

    John@Parallels

    Messages:
    6,343
    Could you please let me know
    What is folder name for user in Finder - Mac HD - Users
    I mean do you have spaces in user folder name?
    And, I recommend to create ticket in support we can investigate situation more quickly
    http://www.parallels.com/support/desktop/request/
     
  12. robertdbrowniii

    robertdbrowniii Bit Poster

    Messages:
    19
    The folder name is robertbr.

    I just now submitted a ticket.

    Thanks.
     
  13. oakbrook

    oakbrook

    Messages:
    4
    Resolved for me

    Had same problem applying patch. Found that the update was looking for the Parallels application in the Applications folder. I had previously relocated the Parallels application into an Applications subfolder named "Parallels" which included the other Parallels utilities (Image Tool, etc). Evidently, the update doesn't like that.

    Moved Parallels app back into the Applications folder and the update completed successfully.

    Hope this helps.
     
  14. STim

    STim Super Moderator

    Messages:
    942
  15. robertdbrowniii

    robertdbrowniii Bit Poster

    Messages:
    19
    You're a genius. That solved my installation failure problem, too.
     
  16. slimemold

    slimemold

    Messages:
    110
    Is this a new practice, releasing a new version without incrementing a build number? How do we know which version we're running now?
     
  17. John@Parallels

    John@Parallels

    Messages:
    6,343
    Check build number and publish date
    If it is 23rd of January, it is the version 4 with update installed
     
  18. Specimen

    Specimen Product Expert

    Messages:
    3,244
    I had the update installed successfully (the About Parallels said 23 jan 2009) but decided to download the full installer instead and install, since I noticed the download name is different:

    The previous one was:
    ParallelsDesktop-parallels-en_US-4.0.3810.237520.dmg

    The current one is:
    ParallelsDesktop-parallels-en_US-4.0.3810.351321.dmg

    Not only that, I decided to reinstall Parallels Tools on the Windows machines, and noticed the version of the drivers is also different.

    With just the update the boot screen would refer the 4.0.3810.237520, now it says 4.0.3810.351321.

    Seems like the update doesn't update as much as the full installer.
     
    Last edited: Jan 29, 2009
  19. John@Parallels

    John@Parallels

    Messages:
    6,343
    Thank you Specimen,
    I contacted devs to clarify situation
     
  20. John@Parallels

    John@Parallels

    Messages:
    6,343
    Devs replied

    Incremental update updates only specific files or components. For instance
    4.0.3810.35132 is a incremental update for 4.0.3810.237520. It updates only:
    * client application
    * updater
     

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