"...maximum number of activations"

Discussion in 'Parallels Access and Parallels Desktop for Mac' started by iwanuschka, Nov 4, 2019.

  1. iwanuschka

    iwanuschka Bit Poster

    Messages:
    4
    Hi folks,
    i can't get installed my copy of parallels: "You have reached the maximum number of activations available". https://kb.parallels.com/123461 doesn't help because who takes notice of that beforehand and to log out of any software when reinstalling the OS. Sorry guys but that is not user friendly. My copy of Parallels is not installed on any system, so i can't log out. Please help me out by reactivating my license.
    Thanks

    By the way: what is the maximum number of activations?
    For the record: i got no answer at https://forum.parallels.com/threads/numero-de-activaciones-maximo-alcanzado.347733/#post-859520 so i'll posted this new (duplicated) question
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,494
    Hi,
    I've only found Parallels Desktop 8 and 7 in your account.
    Both keys have been reset, if it's not that case, please let us know.
    Also we have a politic: 1 key for 1 Mac
     
  3. iwanuschka

    iwanuschka Bit Poster

    Messages:
    4
    Yap, i already managed to contact you guys via Facebook Messenger. Thanks for resetting and the info about max activations. Case closed.
     
    Maria@Parallels likes this.
  4. ParkunanD@Parallels

    ParkunanD@Parallels Bit Poster

    Messages:
    27
    You're welcome. Please get back to us for any additional questions.
     
  5. chrisdekortd

    chrisdekortd Bit Poster

    Messages:
    3
    Hi Ive got the same problem, max number of activations...
    i have got my license on my laptop and want to move it to my desktop but it just keeps telling me max number of activations.... on my desktop.
    I did sign out of my account removed parallels on my laptop and installed parallels 15 on my desktop and signed in but it just keeps giving me the same answer.
    when I install parallels back on my laptop it works again, strange...
    what can I do? Please help!
     
  6. chrisdekortd

    chrisdekortd Bit Poster

    Messages:
    3
    PS I can see my license in my account on my desktop
     
  7. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,721
    We have reset the key. Try to activate it now on the new Mac.
     
  8. chrisdekortd

    chrisdekortd Bit Poster

    Messages:
    3
    thanks, this made all the difference.
    have a great day.

    Chris
     
  9. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,721
    We are glad to hear that the issue is resolved. Feel free to reach out to us anytime for support.
     

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