Microsoft Word 365 Crashing constantly on Win 10

Discussion in 'Windows Virtual Machine' started by YairM, Jul 13, 2016.

  1. YairM

    YairM Bit poster

    Messages:
    3
    Hello, I'm using Parallels Desktop (Version 11.1.3 (32521)) with a Windows 10 Education License running with 3080Mb RAM and 684Mb GPU RAM which should be enough for the simple tasks, such as word processing.
    However, when I start up my Office 365 version of Word, it works great for up to 5 minutes and then the program freezes (the windows machine still functions fine) and says "not responding" and I have to reset it, then it works for another 5 minutes and so on an so forth.
    The freezes seem to not have a correlation to any specific task that i'm performing and I've tried turning off Travel Mode and restarting both my virtual Windows machine and the OSX and the problem persists.
    I did not manage to find a similar issue in a previous thread so I opted to open a new one, I hope that's ok.
    Thanks in advance,
    Yair.
     
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Hello YairM,

    Try to repair Microsoft Office Installation and check if you are facing the same issue, you can refer this article for steps.

    Thanks,
    Ajith M.
     
  3. RandallB1

    RandallB1 Bit poster

    Messages:
    4
  4. RuairiK

    RuairiK Bit poster

    Messages:
    2
    Hi YairM,
    Did you find a solution? I am running Office 365 on Win 7, Para 10 and Word has been crashing for the best part of a year when I open a second document. Am currently working through escalation protocols with Microsoft.
    Regards,
    Ruairi
     

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