moving license to new Mac doesn't work

Discussion in 'Account and Subscription Management' started by IT_6, Jul 26, 2019.

  1. IT_6

    IT_6 Bit Poster

    Messages:
    1
    we try to activate our perpetual license for Parallels Desktop Home Edition v14 on a new Mac according to your KB article 123461. But after entering the license key it tells us that this key is active on another Mac and clicking on "Activate on this Mac" leads to an error message "This license is used by another account".

    Can you help?

    Regards
    Uwe
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,711
    Hi, I've checked your account and didn't find any key, could you provide us with your license please?
     

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