My subscription has been paid, but it still shows that the subscription has expired

Discussion in 'Account and Subscription Management' started by ZHENW1, Sep 6, 2022.

  1. ZHENW1

    ZHENW1 Bit Poster

    Messages:
    5
    我订阅 Parallels International GmbH 的" Parallels Desktop Mac Pro Edition 升级(1 年)支付人民币 358.00 元"将于 2022/8/20 到期
    根据邮件提示,我与2022年9月6日通过支付宝付款358元成功,但是目前还是显示订阅已过期
    订单参考号:349468319
     

    Attached Files:

  2. ZHENW1

    ZHENW1 Bit Poster

    Messages:
    5
    My subscription to parallels International GmbH's "Parallels Desktop Mac Pro Edition Upgrade (1 year) payment of RMB 358.00" will expire on August 20, 2022
    According to the email prompt, I successfully paid 358 yuan through Alipay on September 6, 2022, but it still shows that the subscription has expired
    Order reference No.: 349468319
     
  3. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    347
    Hello, Please refer and follow the steps to complete the payment to purchase Parallels Desktop for Mac Pro Upgrade. Thanks
     
  4. ZHENW1

    ZHENW1 Bit Poster

    Messages:
    5
    I follow the steps to pay for the upgrade of Parallels Desktop for Mac Pro
    Tips on the payment page are as follows:
    The order has been paid. You can log in to Alipay to view the transaction record.
    Error code: Trade_ HAS_ SUCCESS


    I checked the payment record of Alipay and found that the payment has been completed:
    The attachment is a screenshot of a successful Alipay transaction

    Bill details:
    cleverbridge
    358.00
    transaction successful
    Payment method: Alipay Huabei
    Product Description: 349468319
    Creation time: 20:12:56, September 6, 2022
    Payment time: 20:13:03, September 6, 2022
    Order No.: 2022090622001388401434386568
    Merchant Order No.: d054002t9ab
     

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