No longer have access to license account and email

Discussion in 'Account and Subscription Management' started by FoxconnT, Apr 12, 2023.

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  1. FoxconnT

    FoxconnT Bit poster

    Messages:
    3
    Hi,

    My computer crashed and I lost access to my gmail account that had a specific license attached to it. How am I able to recover this license key to add it to a new account?

    Thanks,
     
    FoxconnT, Apr 12, 2023
    #1
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    573
    Hello,
    We have sent you a private message, to request for the necessary documents to help you with your request.
    Thank you!
     
    Pramesh Boodadoo, Apr 12, 2023
    #2
  3. FoxconnT

    FoxconnT Bit poster

    Messages:
    3
    Hi Pramesh,

    I have replied back and provided the information requested for but been updated since last Friday.

    Thanks
     
    FoxconnT, Apr 20, 2023
    #3
  4. FoxconnT

    FoxconnT Bit poster

    Messages:
    3
    Hi,

    I have not heard back about my issue since I submitted my proof of purchase. What are my options here?
     
    FoxconnT, Apr 25, 2023
    #4
  5. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    573
    Hello ,
    Kindly verify your inbox for more information, we have requested some details.
    Thank you
     
    Pramesh Boodadoo, Apr 27, 2023
    #5

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