Nokia (PC) Suite - Upgrading Phone via USB Problems

VM: Windows XP SP3 (fully updated)
Software: Nokia Suite 3.7.22 (latest version)
Phone: Nokia E71

Connecting the phone via USB to the Windows XP VM works fine for all tasks within the Nokia Suite (downloading maps, synching, backing up) except for upgrading the software on the phone.

The update fails and only works via Bootcamp, as the update process reboots the phone more than once it somehow looses contact with it while working under the VM, even thou the phone is on the USB list in preferences to always connect to the VM and not the Mac. Since Nokia refers the phone should be connected directly to a USB port on the computer and not via USB hub (and it is connected directly to a USB port on the Mac), I suspect the problem is that Parallels acts as a Virtual USB Hub, in a way that is not sufficiently transparent for Nokia Suite.

 

Hi there,

Could you please enable the detailed log messages in PD Preferences, send a problem report and post it here or DM me? The phone needs to be plugged in of course. Need to check what's going on. Thanks!

 

Hm, I cannot repeat the firmware upgrade process, because in the mean time (the thread is one and a half month old) I already unlocked it from the phone operator and upgraded the phone to the latest firmware version possible and there won't any new version in the foreseeable future. It's probably possible to flash it with an old version and repeat the process but this is a process that takes some time, requires a full backup so I can recover my current settings, and even after restoring the backup it needs some fiddling to return everything to it's current state.

Maybe someone else at Parallels who has a Nokia phone can try to upgrade the firmware via Parallels using The Nokia Suite and connecting via USB?

Or do you mean it's enough just to have it plugged in to the Nokia Suite under Windows and collect the logs from that?

 

I don't think it will be enough just to have the phone plugged in, but let me see if we have similar phones to try to reproduce the issue in our labs. Will follow up with you here/directly when developers reply. Thanks for posting, Spicemen!

 

Hi Andrew. I'm having the exact problem that Specimen was having.

Mac OS: 10.8.3
VM: Windows XP SP2 (fully updated)
Parallels Desktop: 8.0.18483
Nokia Suite 3.7.22
Nokia PC Suite 7.1.180.94
Phone: Nokia 6303i Classic (I know it's old, but it should work)

Have tried both Nokia Suite and Nokia PC Suite. All tasks work just fine, including backups EXCEPT for the software update. Both programs indicate that there is a problem communicating with the USB device.
I'll PM you a log file. Don't know how to read it at all, so I hope it contains the kind of information you are looking for.

Edit: Can't see how to attach a file in a PM, so tried to attach to this post. However, when I click "Manage Attachments", I only get a blank window (have tried Safari and Firefox to no avail).

 

You can try to paste the contents of the file in a post if it's not too big.

 

Thanks, Specimen. Unfortunately the log file is too big. But I just noticed that I could email Andrew from the forum, so that's what I have done.

 

Hi pdubber,

I received your log file, thanks!
This log doesn't include all the information we need to investigate the issue, could you please also let me know the problem report ID.
Once the detailed logging is enabled, click Help > Report a Problem at the top Mac menu bar and the problem report ID will pop up. Just send it to me in a PM or post here. Thanks!