Not able to print and do not know what changed.

Discussion in 'Windows Virtual Machine' started by julia2, May 10, 2017.

  1. julia2

    julia2 Bit poster

    Messages:
    3
    I have 2 Brother printers on 2 different networks and suddenly they stopt printing from Windows. From the Mac environment there is no problem. No error message. I removed one printer from the Windows environment to reinstall but I can not see the printer. Also sharing the printers from Mac environment does not help!
    I am not able to solve the problem so I hope someone can help. I am using windows 10 en just upgraded to parallels 12 in the hope that would solve the problem but unfortunately that did not change anything. So the problem started when using parallels 11.

    Please help!!!!

    Thanks!
    Julia
     
  2. julia2

    julia2 Bit poster

    Messages:
    3
    Nobody any advise?
     
  3. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Hi julia2,
    We suggest you to make sure the network mode is selected as bridged. Take a snapshot, before proceeding with any troubleshooting. Try reinstalling Parallels Tools then try to reconfigure the network printer inside Windows and check.
     

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