Paralells 9 to 12 install issue

Discussion in 'Installation and Configuration of Parallels Desktop' started by PhilipR4, Apr 3, 2017.

  1. PhilipR4

    PhilipR4 Bit poster

    Messages:
    1
    Hello,
    I have my legacy activation code and my new activation code, yet my subscriptions reflect both numbers being activated. Keep getting the attached error message. Very frustrating and dealing with a time sensitive deadline. Any thoughts/help out there?
     

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    PhilipR4, Apr 3, 2017
    #1
  2. felixs2

    felixs2 Bit poster

    Messages:
    1
    Hi.
    same problem here. says my previous key is not valid.
    i found out you cannot go from 9 to 12... need to have at least 10! but i've paid already, what a scam.
    this philip dude didnt even receive an answer!!! i'm now on my 14 days free trial, really hope this gets solve. and that i wont lose my money.
     
    felixs2, Apr 3, 2017
    #2
  3. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi @PhilipR4, please check your private message and reply us with the Order number to help on this.
     
    PaulChristopher@Parallels, Apr 3, 2017
    #3
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Dear @felixs2, please provide the order number in the private message and we are here to help!
     
    PaulChristopher@Parallels, Apr 3, 2017
    #4

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