Parallel 12: The license server rejects it

Discussion in 'General Questions' started by Hans7, Nov 21, 2019.

  1. Hans7

    Hans7 Bit poster

    Messages:
    2
    just bought a license for Parallel desktop Home addition but when trying to activate it i'm getting this error: " The license server rejects it".
    Installed Parallel 12 cause 15 is not supported on my IMAC. The OS of the mac is El Capitan 10.11.6.
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Do you have a Parallels Desktop 12 key? I cannot find it in your account i***@he*****els.nl
     
  3. Hans7

    Hans7 Bit poster

    Messages:
    2
    Not that i know? I used 8 days trail version of Parallel 12 and then bought the license through the link on the trail version. Can it be that i received Parallel 15 key instead of parallel 12? if its the case? can you adjust it for Parallel 12 and mail us the right key?
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We currently sell only Parallels Desktop 15 permanent keys and subscriptions. You can get a refund for permanent key and purchase Standard subscription then try to use it with Parallels Desktop 12.
     

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