Parallels 11 activation on OS X 10.13.6 fails (Check your Internet connection)

Discussion in 'Installation and Configuration of Parallels Desktop' started by MichaelP88, Mar 12, 2023.

  1. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    552
    Hello Ehduard,

    We have already sent you the instructions.

    Please check your inbox.

    Thanks
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    552
    Hello,

    Please check your inbox.

    We have sent to you the steps to follow.

    Thanks
     
  3. IvanB3

    IvanB3 Bit poster

    Messages:
    5
    Hello Avinash, I am having the exact same issue - could you message me as well with the fix, please? I have tried the kb fixes, but also did not resolve it for me. Thank you in advance!
     
  4. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    552
    Hello Ivan,

    Thank you for reaching out.

    Are you having issue to activate Parallels Desktop 11?

    Please give more details on your request and share any error message.

    Thanks
     
  5. IvanB3

    IvanB3 Bit poster

    Messages:
    5
    Hello Avinash,
    I run OS X 10.9 and downloaded Parallels desktop 11 from my account and upon activation I received a message:
    "Check your Internet connection".
    My internet connection is fine and I am just logged into my Parallels account and downloaded my P11 copy from there (plus the license key).
     
  6. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    552
    Hello.

    Please check your personal message inbox.
    We have sent to you the steps to follow.

    Thank you!
     
  7. IvanB3

    IvanB3 Bit poster

    Messages:
    5
    Hello Avinash,
    Thanks for your email and the opportunity to install parallels desktop 13.
    Unfortunately, I got the following message:
    "Access denied. You do not have enough rights to use this virtual machine".
    I followed all instructions including those of KB 5733, but the result was negative.
    I would be grateful for any advice.
    Thank you in advance!
     
  8. sifipoj7670s

    sifipoj7670s Bit poster

    Messages:
    1
    Thank you for your help
     
  9. IvanB3

    IvanB3 Bit poster

    Messages:
    5
    Hi Avinash
    I reinstalled my old MacBook pro, installed parallels from the link you sent me and the problems disappeared.
    Thanks for your help and assistance.
     
  10. INS

    INS Bit poster

    Messages:
    3
    Hello Avinush, I am also having the same problem. Could you email me the instructions. I have just purchased the Parallels Desktop 11 upgrade licence key and tried the terminal suggestion but that didn't work. Could you email me instructions to activate it, as it keeps saying ''please check the internet and try again'' - thank you.
     
  11. INS

    INS Bit poster

    Messages:
    3
    Dear Avinash, if you could send me the instructions you sent to Ivan that would be very help and kind of you. Thank you. Regards - Giorgio.
     
  12. INS

    INS Bit poster

    Messages:
    3
    Hello Eltela,

    Did you get the solution?
     
  13. CarlosH6

    CarlosH6 Bit poster

    Messages:
    1
    Hello Avinash,
    I run OS X 10.12.6 and downloaded Parallels desktop 11 from my account and upon activation I received a message:
    "Check your Internet connection".
    My internet connection is fine and I am just logged into my Parallels account and downloaded my P11 copy from there (plus the license key).
     
  14. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    552
    Hello.
    Please check your personal message inbox.
    We have sent to you the steps to follow.
    Thank you!
     
  15. JieQ

    JieQ Bit poster

    Messages:
    1
    Hello, encountered the same issue with Parallels 11. Please send me the steps to follow.
     
  16. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    552
    Hello.
    Please check your personal message inbox.
    We have sent to you the steps to follow.
    Thank you!
     
  17. RitaH1

    RitaH1 Bit poster

    Messages:
    1
    Hello, I've encountered the same issue with Parallel, it doesn't allow me to activate the system. I have a valid user name and password, and my internet connection is fine. Not sure why it shows"Check your Internet connection".
     
  18. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    552
    Hello,
    Thank you for reaching out.
    We have verified your account with your current email address but could not find any license key associated.
    We have sent you a private message, please check it and provide us with the requested information.
    Thanks
     
  19. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    552
    Hello,
    Thank you for reaching out.
    You have already been provided with the instructions.
    The license key is now active on your machine.

    Thanks
     
  20. LuisA35

    LuisA35

    Messages:
    1
    Hello, I've encountered the same issue with Parallel, it doesn't allow me to activate the system. I have a valid user name and password, and my internet connection is fine. Can you help me, please
     

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