Parallels 14 + Mojave: Slow VM starts (sometimes)

Discussion in 'Installation and Configuration of Parallels Desktop' started by mcgroarty, Sep 30, 2018.

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  1. mcgroarty

    mcgroarty Member

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    58
    I'm encountering a problem where Parallels sometimes takes up to 5 minutes to launch a VM.
    • Upgraded from High Sierra to Mojave
    • Already had Parallels 14.0.1 installed
    • Parallels configured to launch at login
    • One VM configured to start when Parallels application is launched
    Sometimes the VM sometimes launches right away. Other times it takes anywhere from 1-5 minutes to launch. During the delay, the window is stuck in the portion where it shows the machine name and has the 12-segment "asterisk" with gray colors rotating through. There is not high CPU or disk load during this time, and everything is loading off of SSD. If I try quitting Parallels and rebooting my machine, the reboot hangs for a similar period of time with macOS presumably waiting for the VM to start and then shut down.

    Of note, I experienced similar behavior with High Sierra, but the delay was never more than 30 seconds before the VM would start, so I had just lived with this. It seems the old problem became much larger.
     
  2. Martin9

    Martin9 Member

    Messages:
    23
    similar problem here on my iMac. But on my MacBook, where I first upgraded to Mojave and only then updated to Parallels 14 I don't have such problems. Wanted to deinstall Parallels on my iMac completely for a new clean installation but this does not work. It doesn't even ask for the serial number but get's all data from the previous installation somehow. I know there are ways to get even such data deleted but at this time I don't wanna make such extra efforts. Instead I hope that Parallels can solve these problems with an update soon.
     
  3. Martin9

    Martin9 Member

    Messages:
    23
    after today's Windows update 1809, which also forced Parallels to reinstall Parallels Tools again, my W10 VM starts fast again as it should. So probably this somehow was a W10 issue after one of the last updates...or somekind of combination....anyway, now working fine again....
     
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,110
    Hi @Martin9, the issue is under investigation and should be fixed in 14.1, but in general, it's caused by a slow AD or great amount of users there. Can you please perform this workaround? Open System Preferences > Users and Groups > Login Options > Edit and remove all the servers from the list.
     
  5. Martin9

    Martin9 Member

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    23
    Thank you @PaulChris@Parallels but as mentioned my system runs fine again since last Windows main update anyway.
     
  6. AJ@Parallels

    AJ@Parallels

    Messages:
    712
    Hello Martin9, Perfect, Please feel free to reach us any time for any queries regarding Parallels.
     

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