Parallels 3120 quits unexpected every time when switch to FULL screen

Discussion in 'Parallels Desktop for Mac' started by hln98, Jan 15, 2007.

  1. hln98

    hln98 Bit Poster

    Messages:
    18
    Parallels 3120 quits unexpectedly every time when switch to FULL screen

    I just downloaded it 3 days ago and now every time I go full screen, Parallels will just quit unexpectedly. I then get an error from OS X, telling me that the application just quit unexpectedly.

    Has anyone seen this? I was able to go full screen before with no problem. And yes, I did uninstalled my existing Parallels tools and install the latest with build 3120.

    I thought maybe it is a memory leak problem, but after several restart OS X and Parallels (shutting down XP) etc... I am getting this problem every time I go full screen.

    Very strange. Please advice anyone.

    Oh, I am running 3120 on an iMac 24 inch 2.16Ghz (Core 2 Duo) bla bla...

    Thanks
     
    Last edited: Jan 15, 2007
  2. STim

    STim Super Moderator

    Messages:
    942
    Please post the text of the error you get from OSX - it contains some useful information.

    Best regards,
    Tim
     
  3. hln98

    hln98 Bit Poster

    Messages:
    18
    Tim,

    The error message from OS X is just a standard message box saying that the application quits unexpectedly and gave the options to reopen the app and OK button to close the dialog.

    Is this good enough?
     
  4. atrick

    atrick

    Messages:
    7
    I have a similar problem relating to going full-screen, so I'll post it here rather than start another thread. Hope that's OK. My problem is that I have desktop icons in Windows arranged on the screen assuming it's a Full screen. When Parallels starts, it's always in a small window taking up only a quarter of my Mac OS screen. The icons get rearranged to fit in that smaller window. Then when I go full screen for Windows, those icons are in the smaller quarter-screen space.

    Is it possible to have full screen be the default for Parallels? If this has been addressed elsewhere, please point me to the thread. I searched and didn't find it.

    Thanks!
     
  5. pdadoc

    pdadoc

    Messages:
    3
    I'm having a similar problem. I just installed Parallels for first time from CD, then immediately upgraded to current beta. Full screen mode was working fine IF using my 21" Apple Display monitor. But when I disconnected monitor and tried it in my new Macbook (black duo2core), it just quits when switching to full screen mode. It opens fine in window mode.

    Any advice appreciated- thanks.
     
  6. pdadoc

    pdadoc

    Messages:
    3
    Addendum

    So... after rebooting the mac, all is now better. Full screen mode does work. The animation of opening to full screen is not smooth.... the screen looks terrible and then stayed in that poor look (everything just looking messed up on the screen). However, I was able to switch to window mode, and then back to full screen, and it looked fine after that. FYI, using a Macbook with 2 gb of ram.
     
  7. JLadd

    JLadd

    Messages:
    7
    Yes, i get the same response with every build since 1970 - running 10.4.8 on MacBook Pro 15" 2Ghz Intel Core Duo, 1GB SDRAM.
     
  8. twoods

    twoods

    Messages:
    33
    Same thing happens on my machine OFTEN. I can email you the entire crash report, just let me know where to send it.... very easy for me to reproduce.

    tim
    --

    Date/Time: 2007-01-22 23:43:15.578 -0600
    OS Version: 10.4.8 (Build 8L2127)
    Report Version: 4

    Command: Parallels
    Path: /Applications/Parallels/Parallels Desktop.app/Contents/MacOS/Parallels
    Parent: WindowServer [62]

    Version: 2.5 (2.5 Build 3120.0)

    PID: 985
    Thread: 0

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000010

    Thread 0 Crashed:
    0 com.apple.HIToolbox 0x92e04f39 HIObjectIsAccessibilityIgnored + 9
    1 com.apple.HIToolbox 0x92e04e9c AXNotificationAXUIElementNotifyForAXUIElement + 44
    2 com.apple.HIToolbox 0x92e04e55 AXNotificationHIObjectNotifyForObject + 97
    3 com.apple.HIToolbox 0x92e04de0 AXNotificationHIObjectNotify + 50
    4 com.parallels.desktop 0x0049d564 0x1000 + 4834660
    5 com.parallels.desktop 0x003106f4 0x1000 + 3208948
    6 com.parallels.desktop 0x002d7bc0 0x1000 + 2976704
    7 com.parallels.desktop 0x0037d70a 0x1000 + 3655434
    8 com.apple.HIToolbox 0x92dcc7eb DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1093
    9 com.apple.HIToolbox 0x92dcbe90 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 304
    10 com.apple.HIToolbox 0x92dcbd55 SendEventToEventTargetWithOptions + 55
    11 com.apple.HIToolbox 0x92e14304 PostActivateEvent + 344
    12 com.apple.HIToolbox 0x92e134e7 HiliteAndActivateWindow + 409
    13 com.apple.HIToolbox 0x92e132af AdjustToNewWindowActivation(WindowData*, WindowContext*, OpaqueWindowPtr*, WindowData*) + 217
    14 com.apple.HIToolbox 0x92e1568b PotentiallyAdjustToNewWindowActivation(WindowData*, WindowData*, WindowContext*, OpaqueWindowPtr*, WindowData*) + 111
    15 com.apple.HIToolbox 0x92e14f93 BringToFrontAndActivateWindow(WindowData*, OpaqueWindowGroupRef*, unsigned char) + 133
    16 com.apple.HIToolbox 0x92e1499c SelectWindow + 258
    17 com.parallels.desktop 0x003196a9 0x1000 + 3245737
    18 com.parallels.desktop 0x0037adea 0x1000 + 3644906
    19 com.apple.HIToolbox 0x92dcc7eb DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1093
    20 com.apple.HIToolbox 0x92dcbe90 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 304
    21 com.apple.HIToolbox 0x92dcbd55 SendEventToEventTargetWithOptions + 55
    22 com.apple.HIToolbox 0x92dd325d ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 357
    23 com.apple.HIToolbox 0x92dccba2 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2044
    24 com.apple.HIToolbox 0x92dcbe90 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 304
    25 com.apple.HIToolbox 0x92dd30f0 SendEventToEventTarget + 56
    26 com.parallels.desktop 0x0037520a 0x1000 + 3621386
    27 com.parallels.desktop 0x0053be41 0x1000 + 5484097
    28 com.parallels.desktop 0x004d151b 0x1000 + 5047579
    29 com.parallels.desktop 0x004d1634 0x1000 + 5047860
    30 com.parallels.desktop 0x002f2fdd 0x1000 + 3088349
    31 com.parallels.desktop 0x00040efd 0x1000 + 261885
    32 com.parallels.desktop 0x00006792 0x1000 + 22418
    33 com.parallels.desktop 0x000066b9 0x1000 + 22201
     
  9. STim

    STim Super Moderator

    Messages:
    942
    Tim,

    Please send the entire crash log to beta@parallels.com. I will have some more questions to ask via email once I have the log.

    Best regards,
    Tim

     
  10. twoods

    twoods

    Messages:
    33
    Full crash report has been sent via email. Let me know if I can be of any further assistance.

    Tim
    --
     

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