Parallels 4 doesn't start up --- I'm screwed!

I've been using Parallels 3 for long time --- I got the upgrade to Parallels 4 some time ago but didn't bother to install it.

Today, I downloaded the latest 4.0 and installed it on my MacBook Pro laptop.

However, when I start it, NOTHING happens other than I can see a blue dot under the ICON indicating that Parallels is running. There's no window, I don't get a menu bar, I can't do ANYTHING.

I tried rebooting my laptop but it made no difference.

How can I either FIX this or get back to 3.0?

I can't do any real work now.

 

try waiting for 45 sec to 60 sec.. see if the splash screen pops up.

 

Hello,

Can you please send us screenshot. Also probably yu will create the ticket for Support Team and they will contact you?

 

What would you like a screen shot of? Nothing showed up in the screen (as I reported in the initial post).

On the other hand, perhaps the console log might be useful.....see below ---
Note in particular that it gets to the time 14:35:34 and then nothing happens ---- I left it until 14:55 at which point I did a force quit.

I managed to uninstall it and got 3.0 running again so I'm not in an emergency situation anymore though.



* Parallels Virtualization System Log File
*
* Product information Parallels Desktop
* Build information 4.0.3810.351321 Fri, 23 Jan 2009 16:33:16
*
* 10-04-2009
* 14:34:40.067
*
* Operating System Macintosh
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

14:34:40.191 F /disp:176:B0081000/ Execute mode is DESKTOP.
14:34:40.204 F /disp:176:B0081000/ RLIMIT_NOFILE changed to maximum: 4294967295
14:34:40.204 F /disp:176:B0081000/ Parallels Dispatcher is processing configuration file /Library/Preferences/Parallels/dispatcher.desktop.xml
14:34:40.306 F /disp:176:B0081000/ Parallels Dispatcher ID={366f07d9-7f71-4071-b851-6386ac2e9c99} configuration loaded successfully.
14:34:40.795 F /disp:176:B0081000/ Can't update license by reason 0x80011000 [ PRL_ERR_LICENSE_NOT_VALID ]
14:34:48.336 F /ioctl:176:B0081000/
/drv/ HypApic.c:234 Host APIC phy 0xFEE00000 lin 0x79ccc000 ver 0x14
/drv/ HypRealCpu.c:189 hypRealCpusInfoInit: STATUS_SUCCESS
/drv/ HypLowCache.c:158 Low cache initialized (7808 kB for 16 VMs on 8192 MB)
/drv/ HypModule.c:178 Parallels IPI irq = 0 ipi = 0(0x0)
/drv/ HypModule.c:181 Parallels Hypervisor 4.0.3810.351321 loaded.

14:34:48.382 F /disp:176:B0081000/ initDispConfig() completed.
14:34:48.802 F /disp:176:B0081000/ initVmDirCatalogue() completed.
14:34:49.000 F /disp:176:B0081000/ Can't update license by reason 0x80011000 [ PRL_ERR_LICENSE_NOT_VALID ]
14:34:49.000 F /disp:176:B0081000/ loaded license state: [is not valid], PRL_ERR_LICENSE_NOT_VALID (-2147414016)
14:34:49.220 F /disp:176:B0081000/ First start of statistic reporter
14:34:49.220 F /disp:176:B0081000/ Parallels Dispatcher initialization finished
14:34:49.220 F /disp:176:B0289000/ Task '24Task_AutoStatisticReport' with uuid = {39f10ce3-4381-4134-a928-2b2da301dd37} was started
14:34:49.241 F /disp:176:B0081000/ Parallels Dispatcher started
14:34:49.887 F /gui:218:A01D6720/ SDK Process is warming up
14:34:51.474 F /disp:176:B0595000/ Processing command 'DspCmdUserLoginLocal' 2040
14:34:51.481 F /disp:176:B0595000/ Processing command 'DspCmdUserLoginLocalStage2' 2041
14:34:51.483 F /gui:218:A01D6720/ GUI Process is warming up
14:34:51.491 F /disp:176:B0595000/ Parallels user [dhj@.] successfully logged on( LOCAL ). [sessionId = {ac2a260a-5a4a-4efa-bc38-aa8b001c87ed} ]
14:34:51.492 F /disp:176:B0595000/ Session with uuid[ {ac2a260a-5a4a-4efa-bc38-aa8b001c87ed} ] was started.
14:34:53.197 F /gui:218:A01D6720/ Resolving alias /Users/dhj/Documents/.parallels-vm-directory/Microsoft Windows XP
14:34:53.357 F /gui:218:A01D6720/ Resolved alias = /Applications/Utilities/VirtueDesktops.app/Contents/PlugIns/VTDesktopTemplatePreferences.prefPane
14:35:34.213 F /cmn_utils:268:A01D6720/ ParallelsDirs::Init( ) was called. Current app mode = 1
14:35:34.284 F /gui:268:A01D6720/ Resolving alias /Users/dhj/Documents/.parallels-vm-directory/Microsoft Windows XP
14:35:34.297 F /gui:268:A01D6720/ Resolved alias = /Applications/Utilities/VirtueDesktops.app/Contents/PlugIns/VTDesktopTemplatePreferences.prefPane
14:55:59.110 F /pvsHostInfo:176:B0513000/ [GetCDList] Can not get dictionary value "od-media-type"
14:56:29.814 F /disp:176:A01D6720/ SIGTERM was caught. Stop started...
14:56:29.814 F /disp:176:B0081000/ Stop of VMs. Please wait...
14:56:31.214 F /disp:176:B0081000/ Wait to stop VmStateSenderThread
14:56:31.214 F /disp:176:B0081000/ VmStateSenderThread finished
14:56:31.214 F /disp:176:B0081000/ Dispatcher now in stopping state. This 'stop' would be ignored.
14:56:31.215 F /disp:176:B0081000/ Dispatcher service deinited.
14:56:31.216 F /disp:176:B0081000/ Dispatcher now in stopping state. This 'stop' would be ignored.
14:56:31.217 F /disp:176:B0081000/ CDspTaskManager::~CDspTaskManager: 1 tasks was canceled. Wait to 7 sec
14:56:31.217 F /disp:176:B0289000/ Task '24Task_AutoStatisticReport' with uuid = {39f10ce3-4381-4134-a928-2b2da301dd37} was finished
14:56:31.417 F /disp:176:B0081000/ All canceled tasks were finished.
14:56:31.417 F /disp:176:B0081000/ CDspTaskManager was destructed.
14:56:31.418 F /disp:176:A01D6720/ [CMainThread::~CMainThread]
14:56:34.954 F /IOCommunication:466:B0207000/ IO client error (sender 3): Can't connect to socket (native error: Connection refused [errno: 61])
14:56:35.054 F /pvecontrol:466:B0081000/ Can't connect to dispatcher!

 

I waited about 10 minutes each time I tried it.

Luckily 3.x still works fine.

 

Was this fixed? Where is the solution?

Appreciate if the solution would be posted. Ya know I really really hate all these forum posts with problems and then just a reply.... fixed and no solution given so someone else does not have to reinvent the wheel.

Having the same issues with Parallels version 4 not opening for same reasons listed in console. I have been using version 4 for several months. Then one day it just did not work.