Parallels 8 Causing Problems with Windows Printer

Discussion in 'Windows Virtual Machine' started by TobyT, Sep 6, 2013.

  1. TobyT

    TobyT Hunter

    Messages:
    116
    I posted this on the wrong forum by mistake:
    I've used Parallels since 2009 and haven't had any problems within the last year or so with my printer. After upgrading from v6 to v8 several days ago, I am unable to print any of my carefully-formatted documents from WordPerfect X3. Here's what I think is happening: Parallels 8 seems to be using print drivers for HP Color LaserJet 8500 PS which do NOT WORK for my Brother HL-5370DW printer. Never mind that the Brother is set as the default printer or that I've unchecked "Synchronize printers" on the Configure VM screen (there are almost no options for me . . . which is causing me to doubt the wisdom of updating Parallels at all!).

    I've checked every setting and nothing fixes this problem. I refreshed the Printer Engine thinking the problem was with WordPerfect. It is not. The problem rests with the new Parallels interface which is trying to force the wrong settings onto my documents. As a result, a page formatted for A5-size paper with a 0.4 inch top margin actually starts printing halfway down the page with most of the left-side of the document not visible. This is unacceptable. I've made certain the correct printer driver for the Brother was installed. What on earth is the problem?

    I'm running Windows XP PRO which will NEVER be updated to a newer version of Windows. Not now; not ever. All I need Parallels 8 to do is to work with what I've got as well as version 6 did so I can run my legacy Windows software. The only reason I upgraded was so I wouldn't lose technical support. Not for any other reason. Everything had been working perfectly prior to this upgrade.

    Can anyone help?
    TobyT
     

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