Parallels 8 Freeze OSX 10.8 Retina MBP

Discussion in 'Installation and Configuration' started by DrSkywalker, Sep 5, 2012.

  1. DrSkywalker

    DrSkywalker Bit Poster

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    This has happened a couple of times now since the upgrade. Once a day so far. The Windows screen freezes (Mac fullscreen mode). Mouse and trackpad still work as far as moving the pointer around, but the computer becomes unresponsive. Waiting a long, long time, gave up and did a hard shutdown.

    There is a pattern developing...
     
  2. lnemo

    lnemo

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    No problems so far with my retina machine. In my company we now and then experience that very problem with the Windows product (Parallels Workstation for Windows 6).

    Is it possible for you to change to windowed mode (via keyboard shortcut) and end the task with CMD+ALT+ESC? Or are you completely frozen? If you can go back to the window mode, also have a look at the OS X activity monitor. Our windows machines show full usage of all assigned cores when the freeze happens suggesting something's going on within the VM.
     
  3. Infotools

    Infotools

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    I've had two freezes while in fullscreen mode in a week since I installed Parallels 8 - spinning beach ball and hard reboot required - yuck!
     
  4. DrSkywalker

    DrSkywalker Bit Poster

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    completely unresponsive - can't use pull down menu for CTRL-ALT-DEL, and of course the keyboard doesn't work. Not a Win 7 problem I suspect as it was running fine on PD7 with no hitches. Some kind of memory leak.
     
  5. lnemo

    lnemo

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    Thinking of the Windows machines again, we had two ideas:

    Most of our Win machines are little bit older with Core2Duos (One core, two threats). We found that deactivating the adaptive hypervisor in the VM's configuration helped a lot for those weaker machines. But that's most likely not the cause for your problem:)

    On the other hand we tried a reinstall of the Parallels tools within the VM. I oversee more than 100 computers, and there is a trend of the tools not properly installed first time even if the installer had told you 'everything allright'.

    Most weird things stopped after having deinstalled the tools completely, restart the VM, let Windows show it's 'new hardware' wizard without reacting to it and than install the tools from the scratch.

    I'm not sure at all what goes wrong with the auto updater in the guest OS but (if you didn't already) give that a try.
     
  6. lnemo

    lnemo

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    Hmm, just to be sure - I'm not speaking about actions within the frozen guest. The display mode switcher short key is not processed to the VM but trapped by the PD mac application. Typing CTRL+CMD+F should bring back windows mode (as long the freeze is limited to the VM itself of course).
     
  7. DrSkywalker

    DrSkywalker Bit Poster

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    When it happens again I'll give it a shot.
     
  8. DrSkywalker

    DrSkywalker Bit Poster

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    Inemo:
    You were correct - CTRL-CMD-F brought back windowed mode and everything else moved along fine after that. What is the significance of this fact, and is it something Parallels should address?
     
  9. DrSkywalker

    DrSkywalker Bit Poster

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    ... and now, it locked up for the 2nd time today, and CTRL+CMD+F did nothing and I had to do a hard reset
     
  10. serv

    serv Parallels Developers

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    DrSkywalker, can you find OS X kernel panic logs in Console? What is the offending module?
     
  11. DrSkywalker

    DrSkywalker Bit Poster

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    Completely locked up. Unresponsive. Unsure of how to chk kernel panics.
     
  12. serv

    serv Parallels Developers

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    809
    Please submit a problem report via Parallels Help menu.
     
  13. DrSkywalker

    DrSkywalker Bit Poster

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    Problem report sent.
     
  14. juzci

    juzci Guest

    And can we have the ID? If it's lost, just reproduce the issue, send us a new report and paste the ID of it here, as described in http://kb.parallels.com/en/9058.

    Thanks in advance,
    Hanna
     
  15. DrSkywalker

    DrSkywalker Bit Poster

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    What's the ID?
     
  16. DrSkywalker

    DrSkywalker Bit Poster

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    By the way, happened again at the end of the day yesterday. Had to hard shutdown the computer. I was flipping through a couple of apps but not doing anything special.
     
  17. YanaYana

    YanaYana

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    please refer to the KB link above to know how to get the Problem Report ID
     
  18. DrSkywalker

    DrSkywalker Bit Poster

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    Id=17976470
     
  19. YanaYana

    YanaYana

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    1,666
    thanks a lot, i have forwarded it to our Product maintenance team
     
  20. DrSkywalker

    DrSkywalker Bit Poster

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    Great. Also tell them to watch for Full Screen idiosyncrasies. Instead of staying in Full Screen mode properly, while it SAYS it's full screen mode it will appear on the desktop and you can't reveal the desktop with the normal 4 finger swipe. You have to turn off full screen mode and re-enable it to get it acting properly.
    Computer lockups are happening pretty much on a daily basis now. Seem to be related to longer use of the software but can't tell for sure.
     

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