Parallels Access Code Not Working

Discussion in 'Installation and Configuration' started by RitaM, Jul 27, 2021.

  1. RitaM

    RitaM Bit Poster

    Messages:
    1
    I am having issues getting Parallels Access to work on my MacBook. I received an email that said "Your computer RitasMac has been successfully registered for use with Parallels Access." Tried everything I can think of and I need help. I tried to contact Parallels for Support via phone call and chat but both timed out! Is there no way to get help with this? I have a project that needs to be finished by Thursday!
     
  2. Ram@Parallels

    Ram@Parallels Parallels Support

    Messages:
    772
    Hi Rita, we are extremely sorry for the inconvenience caused, could you please tell us how you are trying to access your computer? is it via a web browser or via a mobile device Please refer to https://kb.parallels.com/116770 to troubleshoot and to initiate a secure connection.
     

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