Not long after my Mac starts, I get an error message saying: "Unable to connect to the Parallels Service. Please restart your Mac. If the problem persists, reinstall Parallels Access." I reinstalled Parallels Access, and still get the same error. When I requested a support chat, I was in the queue and clicked on the button to pop out the chat window (Safari), and the chat completely vanished. I opened a ticket (3000398) over two weeks ago (18 July). While I have updated the ticket twice since then to get any reply at all from Parallels Support, I have not received any reply, acknowledgement of the issue, or a fix. I have had to resort to pulling files from my off-site backup because I am unable to use Parallels Access to get to my current files. 2018 15" MBP running Big Sur (11.4) and Parallels Access 6.5.2.