Parallels Access repeatedly crashes after Windows Update KB5003637

Discussion in 'General Questions' started by MartinB13, Jun 9, 2021 at 7:33 PM.

  1. MartinB13

    MartinB13 Bit Poster

    Messages:
    7
    Restarted host system a few times as well as kill and restart Parallels Access on host system. Starts out ok and stays up for 1-3 hours then crashes again.
    upload_2021-6-9_16-32-56.png
     
  2. JacobW5

    JacobW5 Bit Poster

    Messages:
    2
    Thanks for posting this. I'm currently remote (in Japan) and having trouble accessing my PC (in NZ) - had someone restart it, and worked fine afterwards, but has since gone offline. Assume it is the same problem. Keen for a fix for this!
     
  3. MartinB13

    MartinB13 Bit Poster

    Messages:
    7
    Tried many things. Turns out it was a simple fix. Or at least it's proving to be so far.
    It's not the Windows updates so much as the Parallels Access interface with the updates.
    Make sure the latest Windows update are installed then uninstall and reinstall latest version of Parallels Access.
    Before this it would go down after 1-3 hours. After 4 hours now, none of the 4 machines have gone down.
     
  4. JacobW5

    JacobW5 Bit Poster

    Messages:
    2
    Thanks for following up on this, really appreciate it. Will now need to talk a techno illiterate person through reinstalling Parallels!
     
  5. MartinB13

    MartinB13 Bit Poster

    Messages:
    7
    All 4 machines are still up and running since my last post.
     

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