Parallels Access works on iOS, but not through the Web browser

Discussion in 'Accessing your PC' started by JohnC25, Oct 4, 2016.

  1. AdamF2

    AdamF2 Bit Poster

    Messages:
    2
    Their wildcard certificate for *.proxy.myparallels.com expired over two days ago. Parallels failed to renew the certificate prior to expiration. This has caused a total outage of Parallels Access via the web console for the past twenty eight hours and counting.
     
  2. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,190
    The issue is resolved now. Please check and let us know if the issue persists.
     
  3. SZEKeith

    SZEKeith Bit Poster

    Messages:
    2
    i still cannot access my computer through web browser...... Any suggestions?
     
    JamesW15 likes this.
  4. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    494
    Hi @SZEKeith , please let us know what happens exactly when you use Parallels Access now?
     
  5. JamesW15

    JamesW15

    Messages:
    1
    I have the same problem. Works fine through iOS, but cannot connect through the web service.
    The web service seems very buggy. It works erratically. This is not the service I have paid for
     
  6. SZEKeith

    SZEKeith Bit Poster

    Messages:
    2
    Same problem here..... Works fine through iOS, but cannot connect through the web service. It seems many users have the same problem..... please ask your engineers to take a look...
     

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