Parallels Desktop 3.0 crashing after upgrade

Discussion in 'Installation and Configuration of Parallels Desktop' started by amm, Aug 18, 2009.

  1. amm

    amm Bit poster

    Messages:
    1
    Hi,

    I recently upgraded to Parallels Desktop 3.0 for Mac #5638. Not sure what my previous build was.

    The previous build has worked flawlessly for many months.

    Since upgrading, Parallels crashes with a SIGBUS every time a Parallels (not guest OS) File Open dialogue is required eg when selecting an ISO file to install a new VM or selecting an existing VM image to at startup.

    I have tried the re-installation procedure described at http://kb.parallels.com/en/4790 to no avail.

    Any ideas as to how to fix/further troubleshoot this?

    Thanks.

    Mac OS X 10.5.8 (MacBook Pro, Core 2 Duo, 3GB memory)

    Code:
    Process:         Parallels [863]
    Path:            /Applications/Parallels/Parallels Desktop.app/Contents/MacOS/Parallels
    Identifier:      com.parallels.desktop
    Version:         3.0 (3.0 Build 5638.0)
    Code Type:       X86 (Native)
    Parent Process:  launchd [73]
    
    Interval Since Last Report:          3469 sec
    Crashes Since Last Report:           1
    Per-App Interval Since Last Report:  319 sec
    Per-App Crashes Since Last Report:   1
    
    Date/Time:       2009-08-19 11:31:46.551 +1000
    OS Version:      Mac OS X 10.5.8 (9L30)
    Report Version:  6
    Anonymous UUID:  1C990307-6C3D-43E7-A70C-E070072631B1
    
    Exception Type:  EXC_CRASH (SIGBUS)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread:  1
    
    ...
    
    Thread 1 Crashed:
    0   libSystem.B.dylib             	0x91095286 mach_msg_trap + 10
    1   libSystem.B.dylib             	0x9109ca7c mach_msg + 72
    2   com.apple.CoreFoundation      	0x918bce7e CFRunLoopRunSpecific + 1790
    3   com.apple.CoreFoundation      	0x918bdaa8 CFRunLoopRunInMode + 88
    4   com.apple.audio.CoreAudio     	0x964675f8 HALRunLoop::OwnThread(void*) + 160
    5   com.apple.audio.CoreAudio     	0x96467480 CAPThread::Entry(CAPThread*) + 96
    6   libSystem.B.dylib             	0x910c6155 _pthread_start + 321
    7   libSystem.B.dylib             	0x910c6012 thread_start + 34
    
    ...
    
    Thread 1 crashed with X86 Thread State (32-bit):
      eax: 0x10004005  ebx: 0x918bc797  ecx: 0xb00a08cc  edx: 0x91095286
      edi: 0x00000000  esi: 0x00000000  ebp: 0xb00a0908  esp: 0xb00a08cc
       ss: 0x0000001f  efl: 0x00000206  eip: 0x91095286   cs: 0x00000007
       ds: 0x0000001f   es: 0x0000001f   fs: 0x0000001f   gs: 0x00000037
      cr2: 0x13bf9000
    
     

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