Parallels Desktop for Mac does not activate with valid key

Discussion in 'Installation and Configuration' started by DushayJ, Jan 3, 2021.

  1. DushayJ

    DushayJ Bit Poster

    Hi everyone!

    I have tried searching the forums for a solution on this one, but it seems this is a new issue.

    I recently erased my Mac and did a fresh macOS Big Sur installation. Parallels was the first thing I wanted to install. When I try to activate the installation, it gives me a message saying that "This key cannot be used to activate Parallels Desktop".

    This is funny because I downloaded this version of Parallels Desktop from my account page. I got the license key from under "Legacy Keys" section in my account. The key is valid well into August 2021.

    Am I missing something? Any help would be highly appreciated!
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Hello, could you reply us via the private message with your Parallels Account email address and your license key please?

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