Parallels Desktop license key -- ask for the activation key again

Discussion in 'General Questions' started by Cheng, Dec 22, 2017.

  1. Cheng

    Cheng Bit poster

    Messages:
    3
    Already bought the product Parallels desktop11 for MAC and installed since 2013. Now ask for the activation key and I can't find the box with the activation key. Please help!
     
    Last edited: Dec 22, 2017
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,257
    Hi @Cheng , please check your private message.
     
  3. Cheng

    Cheng Bit poster

    Messages:
    3
    Hi Arun, I have replied the message.
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We are unable to find any Parallels Desktop 11 registration or purchase with the email shared in the private message. Please share any other alternate email address you might have used to register Parallels Desktop in a private message.
     
  5. Cheng

    Cheng Bit poster

    Messages:
    3
    It could have installed by the staff from the shop and register under their email address when I bought the product from them. Parallels Desktop 11 already installed in my Mac Book since 2013 and why I have to key in the activation key again.
     
  6. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    You need to request them to transfer your key to your account for you to activate it else they need to reactivate it again on your Mac.
     

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