Parallels Desktop local update server - questions

Discussion in 'General Questions' started by SteffenS2, Sep 4, 2018.

  1. SteffenS2

    SteffenS2 Bit poster

    Messages:
    2
    Hi everyone,

    I am trying to set up an local update server for our company and I read the corresponding part of the Administration Guide.

    Currently installed PD Version: 13.3.2.43368
    Update on the Server: 14.0.0.45124

    My created XML file for the Update:
    Please Note: Webserver URL has been replaced with "OUR.WEBSERVER" (the .dmg file is available over network)
    Code:
    <?xml version="1.0" encoding="UTF-8"?>
    <ParallelsUpdates schemaVersion="1.0">
      <Product>
        <ProductName>Parallels Desktop</ProductName>
        <UpdateEnabled>1</UpdateEnabled>
        <Version>
          <Major>14</Major>
          <Minor>0</Minor>
          <SubMinor>0</SubMinor>
          <SubSubMinor>45124</SubSubMinor>
          <StringRepresentation>Sumer</StringRepresentation>
          <Update uuid="desktop.14.0.0.45124.en_US.parallels.mac">
            <UpdateType>0</UpdateType>
            <UpdateName>Build 14.0.0.45124 is available!</UpdateName>
            <UpdateDescription>Update Description for testing purpose</UpdateDescription>
            <FilePath>http://OUR.WEBSERVER/ParallelsUpdate/Versions/ParallelsDesktop-14.0.0-45124.dmg</FilePath>
            <FileSize>207537</FileSize>
            <Status>0</Status>
            <DateTime>2018-09-03 00:00:00</DateTime>
            <Chargeable>0</Chargeable>
            <LocaleName>en_US</LocaleName>
            <DistributorName>parallels</DistributorName>
            <OsType>mac</OsType>
            <Ancestry>
              <Ancestor>desktop.13.3.2.43368.en_US.parallels.mac</Ancestor>
            </Ancestry>
          </Update>
        </Version>
      </Product>
    </ParallelsUpdates>
    My client machine is configured to access the xml file as described within the Administration Guide and i can confirm that Parallels Desktop is accessing this xml file on the Server (i can see the access with Wireshark). When I execute the update command manual with
    "/Applications/Parallels Desktop.app/Contents/MacOS/prl_updater_ctl" check --update desktop -i -ud -nr --url "http://OUR.WEBSERVER/ParallelsUpdate/parallels_updates.xml"
    I always get the message that I am using the newest available version of PD so it seems that my .xml file is not correct.
    Can someone please give me an hint how the xml should look like?

    Thank you!
     
  2. SteffenS2

    SteffenS2 Bit poster

    Messages:
    2
    I am a bit upset that I am not able to contact official technical support from parallels . We got a business license for years now and and we are not able to
    get help via E-Mail or phone. They say that they are currently only offer E-Mail and Telephone support in English language but thats fine for me. I think that this option is not available to us because we got an "german" parallels account. So if no one from the community can help me with this issue I would be pleased if an official parallels supporter could contact me.
     

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