Parallels is sending emails to the wrong email address

Discussion in 'Account and Subscription Management' started by MaximeG4, Sep 12, 2023.

  1. MaximeG4

    MaximeG4 Bit poster

    Messages:
    4
    Hello,
    My parallels account is associated with my Apple ID. Some time ago I changed my Apple ID's email address, however Parallels is continuing to send me "unrecognised browser" emails to my old email address that I no longer have access to, rather than to the email address associated with my Apple ID. This means I cannot access the account management page to renew my subscription. Please help!

    Thanks in advance,
    Maxime
     
    MaximeG4, Sep 12, 2023
    #1
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    149

    Hello Maxime,

    We have sent you a personal message to assist with this issue.

    We will await your response.
     
    Adeboye Adeotan, Sep 12, 2023
    #2
  3. MaximeG4

    MaximeG4 Bit poster

    Messages:
    4
    I have been awaiting your response since Tuesday.
     
    MaximeG4, Sep 15, 2023
    #3
  4. MaximeG4

    MaximeG4 Bit poster

    Messages:
    4
    Before I contacted you here I also tried to contact you via Twitter, where I did not get any response. I waited for a week! Your customer service is horrible.
     
    MaximeG4, Sep 15, 2023
    #4
  5. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    149
    Hi Maxime,

    Apologies for the delayed response.

    We have sent you a message privately and will attend to this immediately
     
    Adeboye Adeotan, Sep 15, 2023
    #5
  6. MaximeG4

    MaximeG4 Bit poster

    Messages:
    4
    This still hasn't been solved. Strange definition of immediately you got there buddy.
     
    MaximeG4, Sep 24, 2023 at 4:15 AM
    #6
  7. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    149
    Hello Maxime,

    Kindly note that we have responded to you privately.
     
    Adeboye Adeotan, Sep 24, 2023 at 12:08 PM
    #7

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