All of our users will see poor connection quality regardless of when/where they connect and if the connection is actually bad. 400ms would be very noticeable latency but no one notices. I myself also get the same exact 400 ms latency poor but response is clearly fast and snappy. How exactly does parallels determine latency? Is it pinging the server? If so that would explain it since we have ICMP blocked. If it determines it through another means can anyone explain why our connection always shows poor even if we're not experiencing any problems.