Parallels toolbox no longer works after "upgrade"

Discussion in 'Parallels Toolbox for Mac' started by AlanB9, Aug 23, 2017.

  1. AlanB9

    AlanB9 Bit Poster

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    2
    I clicked on the tools icon today and was greeted with a message that I could no longer use parallels tools because it had been upgraded.

    I was asked to either pay for an upgrade or to downgrade.

    I chose to downgrade and the link does not work, nor can I find out how to do so.

    May I suggest that an "upgrade" which cannot be used is a confidence trick worthy of street criminals.

    May I also suggest that upgrades which disabled a legally purchased item is verging on criminality if not outrightly criminal.

    If you as a company wish to be considered as worthy and honest then you shoul discontinue such dishonest and thoroughly disreputtable practices.
     
  2. NickM3

    NickM3 Bit Poster

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    Exactly the same on my computer.
    I also completely agree with your comments about the management policy and business practices.
    The upgrade happened automatically - so no chance to stop it.
    This amounts to BLACKMAIL.
    They'll be wanting payment in untraceable Bitcoins next!
    No sign of a fix - probably waiting to see how many people are suckered into paying the annual subscription first.
     
  3. AlanB9

    AlanB9 Bit Poster

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    2
    Thanks for taking the trouble to reply. I had read that their policy is pretty bad but was daft enough to hand over my hard earned cash to them, I suppose it's time to look for another platform because they are sure to go out of business at some point if they carry on this way. I certainly won't upgrade nor purchase anything else from them, it's far too risky.
     
  4. Dmitry@Parallels

    Dmitry@Parallels Staff Member

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    646
  5. RonaldN1

    RonaldN1 Bit Poster

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    Dmitry, I have the same problem with my upgrade from Parallels Desktop 12.2.0 to 12.2.1. Once I completed the upgrade, I found myself with a no longer functioning Parallels Toolbox...the upgrade (apparently) forced an install of a newer version of Parallels Toolbox; and that newer version is v2.0.2. My previous Parallels Toolbox was version 1.5.2, which worked fine. Is there some way I can get back to my earlier version, such that it will continue working as previously?
     
  6. sergk

    sergk Parallels Developers

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    520
    Ronald, hello,

    could you explain what is the problem with v2.0.2? Do you have problem with one of the tools or you're unable to launch Parallels Toolbox?
     
    Dmitry@Parallels likes this.
  7. RonaldN1

    RonaldN1 Bit Poster

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    3
    It may be there is no problem with v2.0.2, but once I completed the Parallels Desktop (PDT) upgrade from v12.2.0 to 12.2.1 Parallels Toolbox no longer worked...it gave me an option to "buy" it; v1.5.2 worked fine with PDT v12.2.0.
     
  8. Sergeyt

    Sergeyt Parallels Developers

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    23
    Can you please send us a technical report from Toolbox via cogwheel > Help > Send Technical Data...
    Please post the report ID here.
     
  9. RonaldN1

    RonaldN1 Bit Poster

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    3
    Dmitry,

    Resolved my problem. After having installed the PDT upgrade to version 12.2.1, and then opening Parallels Toolbox, I missed the "I have a key" button; entered my PDT v12 key and the functioning Parallels Toolbox became active. Thanks for your support.
     
  10. Kevin24

    Kevin24 Bit Poster

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    2
    Hi,
    I have a similar problem - my toolbox was upgraded and now I cannot downgrade it. Every time I click on the downgrade link I see an 'failed to open page' due to unable to create a secure connection to 'download.prls.com'.
    I want to get back to the last version that was licensed under Parallels 12 - how do I do this?
     
  11. Ajith1

    Ajith1 Parallels Support

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    2,720
    Download Parallels Toolbox 2.0.2 and activate with Parallels Desktop 12 key.
     
  12. Kevin24

    Kevin24 Bit Poster

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    Thank you - now resolved :)
     
  13. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We are glad to hear that. If you have any more questions, feel free to reach out to us for support.
     

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