Parallels Tools installation fails with Parallels 18

Discussion in 'Linux Guest OS Discussion' started by PhilippR6, Aug 11, 2022.

  1. PhilippR6

    PhilippR6 Bit Poster

    Messages:
    2
    Hi there,

    after the update to Parallels 18, the installation of parallels tools via vagrant-parallels is broken.

    Code:
    vagrant@vm:~$ ptiagent-cmd
    /usr/lib/parallels-tools/installer/iagent-arm64/ptiagent-arm64-cmd: error while loading shared libraries: libicui18n.so.60: cannot open shared object file: No such file or directory
     
  2. PhilippR6

    PhilippR6 Bit Poster

    Messages:
    2
    Since I cant edit my comment: I forgot to mention that I am trying to install parallels tools in a Ubuntu 22.04 VM.
     
  3. MatthewS25

    MatthewS25 Bit Poster

    Messages:
    5
    Similarly, after I updated to Parallels 18 yesterday (MacOS 10.15.7), Parallels Tools failed to install: the "restart MacOS" button (guest OS is MacOS 10.12.6) resulted in a black screen (within Parallels) and a failure to do anything else. After reverting to the last saved state several times and encountering the same black screen after a few minutes each time, I reverted to Parallels 17. Maybe I'll try again in a few months.
     

    Attached Files:

  4. DragosI

    DragosI Bit Poster

    Messages:
    8
    Same issue here with Parallels Desktop Pro 18.0.0 (53049) and MacOS Monterey 12.5. Guest OS is Ubuntu Server ARM. Worked great before the update from 17 to 18
     
  5. DragosI

    DragosI Bit Poster

    Messages:
    8
    I filed an issue ticket with Parallels support. Let's see if we can get a quick fix
     
  6. brad-x

    brad-x Bit Poster

    Messages:
    11
    Mildly offtopic but I'm curious as to what we use the Parallels Tools for with Linux guests?
     
  7. EricH15

    EricH15 Bit Poster

    Messages:
    4
    Which kernel version are you using (available via terminal: uname -r )

    I had an issue with Parallels Tools not installing on 5.18 and had to use kernel 5.17 for now.
     
  8. DragosI

    DragosI Bit Poster

    Messages:
    8
    It enables cut-and-paste and file sharing between guest OS and host OS. It may also accelerate graphics, disk and network I/O by using the devices "directly" (paravirtualization)
     
  9. Mark Fine

    Mark Fine Kilo Poster

    Messages:
    480
    Those are the highlights, but it's actually a little bit more than that, with respect to keyboard/mouse and display/graphics interfacing. For all intents and purposes, it's the glue for just about all seamless I/O between guest and host operating systems.
     
  10. DragosI

    DragosI Bit Poster

    Messages:
    8
    Support suggested to do a manual upgrade of Parallels Tools as documented in https://kb.parallels.com/en/121370. It worked for me.
    Linux server 5.15.0-46-generic #49-Ubuntu SMP Thu Aug 4 18:08:11 UTC 2022 aarch64 aarch64 aarch64 GNU/Linux
     
    MichaelW88 likes this.
  11. DragosI

    DragosI Bit Poster

    Messages:
    8
    Linux server 5.15.0-46-generic #49-Ubuntu SMP Thu Aug 4 18:08:11 UTC 2022 aarch64 aarch64 aarch64 GNU/Linux
     
  12. MichaelW88

    MichaelW88

    Messages:
    1
    > Support suggested to do a manual upgrade of Parallels Tools as documented in https://kb.parallels.com/en/121370. It worked for me.

    It worked for me as well, but I'm running on an M1 Mac and so when I was told to mount `prl-tools-lin.iso`, I instead mounted `prl-tools-lin-arm.iso`
     
    Nazeemabanu@Parallels likes this.
  13. Nazeemabanu@Parallels

    Nazeemabanu@Parallels Staff Member

    Messages:
    138
    Thank you for your reply. Kindly note that `prl-tools-lin.iso` is for intel Mac and `prl-tools-lin-arm.iso` for Apple M series Mac to reinstall the Parallels Tools. Thanks.
     
  14. MarianoM2

    MarianoM2 Bit Poster

    Messages:
    1
    I had the same issue when upgrading from 17 to 18. And I can also confirm that following the manual instructions of support did fix it for me.
     

Share This Page