Parallels Tools Kills Windows 10 Insider Preview Build 15042

Discussion in 'Windows Guest OS Discussion' started by MarkByrn, Feb 24, 2017.

  1. MarkByrn

    MarkByrn Bit Poster

    Messages:
    23
    It's Deja vu time as once again, Parallels Tools install once again kills the virtual machine with a blue screen of death on every boot-up attempt. As before with build 14926, did a workaround to 'fix' by booting up using low resolution mode - "Enable low-resolution video" on repair option. Hope this helps others but the Parallel Tools needs to be fixed to prevent this kind of thing.
     
    MarinusB and pedroleite like this.
  2. PeterP

    PeterP Bit Poster

    Messages:
    64
    Best Answer
    Running build 15048.

    To install this build had to uninstall Parallels Tools first.

    After reinstalling Parallels Tools go the DXGKRNL.SYS BSOD.

    Wasn't able to fix directly using either of the options described here. However, managed to boot by ...
    1) Booted into Safe Mode
    2) Ran MSCONFIG
    * Disabled both Parallels Services
    4) Rebooted successfully in normal (not Safe) mode
    5) Ran MSCONFIG
    * Set/Checked "No GUI Boot" and "Base Video"
    7) Rebooted in normal mode
    8) Ran MSCONFIG
    * Enables both Parallels services
    9) Rebooted in normal mode
    10) All seems OK for the present.

    The above process may work without the step to disable Parallels services using MSCONFIG, but that didn't seem to work for me. That said, I realised after the fact that at first I hadn't't run MSCONFIG using Admin mode.
     
    MarkA9, purduepete and MarinusB like this.
  3. MikhailT1

    MikhailT1 Bit Poster

    Messages:
    21
    Confirmed here as well. I killed the Parallels Tools' installation as soon as it booted and it stay working. As soon as I let Parallels install it, it reboots into blue screen.
     
  4. MarkByrn

    MarkByrn Bit Poster

    Messages:
    23
    also, if you don't want to go through the repair option on every boot, enable the Boot option "Base video" in msconfig
     
  5. Swati@Parallels

    Swati@Parallels Kilo Poster

    Messages:
    360
    Hello Guys, please check this article and keep us posted.
     
  6. MarkByrn

    MarkByrn Bit Poster

    Messages:
    23
    Has nothing to do with using expired builds - 15042 is the newest insider build. It's clearly a video driver problem as changing the video resolution to low or base video will workaround the problem.
     
  7. MikhailT1

    MikhailT1 Bit Poster

    Messages:
    21
    Are you sure you have the right link? If yes, then please read this thread again. This has nothing to do with an expired build. 15042 is the latest build that came out yesterday, it is an issue with the graphics subsystem caused by the installation of Parallels tool. This has happened before and Parallels fixed it with an update. This is 100% an issue within Parallels, not Windows or Insider Builds.

    We have no problem using the VM without installing Parallels tool or booting into the base video mode. Please pass this onto your driver engineering teams.
     
  8. ParallelsU43

    ParallelsU43 Bit Poster

    Messages:
    2
    Same as everyone above. Low resolution mode allows boot up. Watching this for further developments.
     
  9. aferguson

    aferguson Bit Poster

    Messages:
    24
    Same for me ... and it boots up fine to do the Parallel Tools install, then is dead unless you boot in Low Res Mode (and networking does not work)
     
  10. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi Mark, please share the screenshot of the blue screen or if possible, please provide an error code so that we could check and help!
     
  11. Craig Strickland

    Craig Strickland Bit Poster

    Messages:
    2
    +1, sorry can't upload the error code as I've rolled back to the previous version.
     
  12. jmacvean

    jmacvean Bit Poster

    Messages:
    3
    Here is a screenshot of it. As you can see, it works fine before Parallel Tools install and then bluescreens afterwards.
     

    Attached Files:

  13. FredG

    FredG Bit Poster

    Messages:
    8
    I get the same thing. In fact, I was unable to upgrade to the latest build (15042) because of this problem. The process would get to about 75% and do the final reboot and then would blue screen and roll back to the previous build (15031 iirc) and there it was. Uninstalling Parallels Tools allowed the upgrade to Build 15042 to complete. Installing Parallel Tools in Build 15042 causes it to blue screen and not boot. Without having Parallel Tools installed it boots just fine. Here is a screen shot of the blue screen. In my case it seems to be related to dxgkrnl.sys which deals with MS Direct X system. Hope this might help in diagnosing what's going on.

    windows10errormessage.jpeg
     
  14. MarinusB

    MarinusB Bit Poster

    Messages:
    12
    Yes, as MarkBryn pointed out, the remedy is the same as with the BSOD booting build 14926 (different error, though: now it's exception not handled in dxgkrnl.sys insted of in kmdd.sys):

    Reboot the VM containing build 15042 with reinstalled Parallel Tools; this causes BSOD, but system enters Repair Mode after an iteration or so. Now select Advanced Options | Troubleshoot | Advanced Options | Startup Settings | Restart, and subsequently choose "Enable low-resolution video". The system duly boots in lo-res, but the proper resolution kicks in as soon as the logon screen appears; after this, the system will run stably. If you enable the Boot option "Base video" in msconfig, you can restart the system at leasure from then on--with Parallel Tools installed.

    UPDATE. Build 15046 (well, Redmond, that was quick!) has the same problem--which can be remedied by the same measure: boot in "base video"
     
    Last edited: Mar 1, 2017
  15. LeifJ

    LeifJ Bit Poster

    Messages:
    3
    Just installed Build 15048, the trick with "base video" doesn't work anymore for me. Only starting into safe mode and disable the parallels services via msconfig enable to start windows again...
     
  16. PeterP

    PeterP Bit Poster

    Messages:
    64
    Best Answer
    Running build 15048.

    To install this build had to uninstall Parallels Tools first.

    After reinstalling Parallels Tools go the DXGKRNL.SYS BSOD.

    Wasn't able to fix directly using either of the options described here. However, managed to boot by ...
    1) Booted into Safe Mode
    2) Ran MSCONFIG
    * Disabled both Parallels Services
    4) Rebooted successfully in normal (not Safe) mode
    5) Ran MSCONFIG
    * Set/Checked "No GUI Boot" and "Base Video"
    7) Rebooted in normal mode
    8) Ran MSCONFIG
    * Enables both Parallels services
    9) Rebooted in normal mode
    10) All seems OK for the present.

    The above process may work without the step to disable Parallels services using MSCONFIG, but that didn't seem to work for me. That said, I realised after the fact that at first I hadn't't run MSCONFIG using Admin mode.
     
    MarkA9, purduepete and MarinusB like this.
  17. MarinusB

    MarinusB Bit Poster

    Messages:
    12
    Solid advice. On my system, I could actually combine steps 2 thru 5 into one. And of course: run MSCONFIG.exe in Admin mode (everyone has renamed user Admin, right ;-)
     
  18. MarkM7

    MarkM7 Bit Poster

    Messages:
    28
    Just to add I'm having the same issues as everyone else. As soon as I install the Parallels Tools I get a blue screen and the machine won't boot anymore. I have to set the system to Base Video and No Gui Boot (as per above) to fix the issue.

    Parallels - when can we expect a fix for this ?
     
  19. MarinusB

    MarinusB Bit Poster

    Messages:
    12
    Probably only after Microsoft fixes the moving target these "Insider Preview Builds" present... And BSoD caused by dxgkrnl.sys seems to occur with other environments than Parallels VM too.
     
  20. James Rome

    James Rome Kilo Poster

    Messages:
    137
    I have just trashed multiple VMs because of the above. I reverted on one to April, and now get a security exception that winload.exe is signed improperly. How do I recover from that?
    The update installed after I uninstalled parallels tools, but after I reinstall them, it reverts again on reboot. How do I get high-res video?
     
    Last edited: Mar 10, 2017
  21. James Rome

    James Rome Kilo Poster

    Messages:
    137
    I set my system to Base Video and No Gui Boot, but it still reverts unless i uninstall Parallels tools. Help!
    Parallels, the whole purpose of using VMs is to try new OS versions, and it is up to you to support them!
     

Share This Page