Parallels tools takes hours to install

Discussion in 'Installation and Configuration' started by Sculler, Dec 9, 2008.

  1. Sculler

    Sculler

    Messages:
    19
    Hi,
    I am in the process of upgrading to 4.0 Parallels tools seems to take 1 to 2 hours to install and creates it's own userid.
    _parrallelsHelper0

    My questions are:

    Why is it taking so long?
    Why does it need it's own user id?
    Can I delete the ID when it's done. No password on the account it is a security risk.

    Thanks
    Sculler
     
  2. Elric

    Elric Parallels Developers

    Messages:
    1,718
    Could you please copy all .log files from the c:\windows\temp to some safe please (e.g. to My Documents folder), copy them to Mac, compress with zip and attach to the topic? They can be copied to Mac using either Shared Folders, Network or, while VM is turned off, using Parallels Image Explorer (it is located in the Application --> Parallels).
     
  3. Sculler

    Sculler

    Messages:
    19
    Sorry I gave up on this and went back to 3.0 after the upgrade to the second XP system caused windows to decide the hardware had changed and invalidated the Windows license.
     

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